Customer Success Manager: Closing Folders, Flexible & Impactful

iManage; Chicago (IL); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Flexible working hours

Health/Vision/Dental/Life Insurance

401k with company match

Performance-based bonus

Unlimited access to learning resources

Social events and amenities in workspace

Wellness days and mental health support

Job summary

A leading SaaS company in Chicago is seeking a passionate Customer Success Manager to build relationships and enhance product adoption for the Closing Folders team. You will manage client relationships, conduct training, and create actionable strategies to boost user engagement. The ideal candidate has a Bachelor's degree, 4+ years in SaaS customer success, and excellent presentation skills. Enjoy flexible working hours and a dynamic team culture that values innovation and inclusivity.

Qualifications

• 4+ years of experience in a SaaS Customer Success capacity.
• Passion for technology and software applications.
• Ability to travel for in-person meetings required.

Responsibilities

• Manage overall client relationships with the Closing Folders product.
• Conduct webinars and training for clients.
• Create strategic action plans for client expansion.

Skills

Client relationship development

Presentation skills

SaaS Customer Success experience

Communication

Adaptability

Education

Bachelor’s degree in Communications, Information Systems, Business

Juris Doctor (JD)

Job description

A leading SaaS company in Chicago is seeking a passionate Customer Success Manager to build relationships and enhance product adoption for the Closing Folders team. You will manage client relationships, conduct training, and create actionable strategies to boost user engagement. The ideal candidate has a Bachelor's degree, 4+ years in SaaS customer success, and excellent presentation skills. Enjoy flexible working hours and a dynamic team culture that values innovation and inclusivity.