Customer Success Manager — AI-Driven SaaS & Renewals

Sensos; Boston (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Sensos is seeking a Customer Success Manager located in the Greater Boston area. The successful candidate will manage the full customer lifecycle, from onboarding to renewals and expansion, with strong technical support skills in a SaaS environment. Candidates should have 3-6 years of relevant experience, excellent communication skills, and the ability to work independently in a fast-paced environment. A background in supply chain or logistics is a plus.

Qualifications

• 3-6 years of experience in Customer Success, Account Management, or similar role in a SaaS environment.
• Proven experience in managing portfolio renewals and expansion.
• Strong technical skills to onboard and support customers.

Responsibilities

• Manage the full customer lifecycle: onboarding, adoption, renewals, and expansion.
• Lead technical onboarding, implementation, and product configuration.
• Provide Tier 1 technical support and troubleshoot issues.

Skills

Customer Success Management

Technical Support

Communication Skills

SaaS Experience

Problem Solving

Job description

Sensos is seeking a Customer Success Manager located in the Greater Boston area. The successful candidate will manage the full customer lifecycle, from onboarding to renewals and expansion, with strong technical support skills in a SaaS environment. Candidates should have 3-6 years of relevant experience, excellent communication skills, and the ability to work independently in a fast-paced environment. A background in supply chain or logistics is a plus.