Customer Success Manager

Sensos; Boston (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Sensos is seeking a Customer Success Manager located in the Greater Boston area. The successful candidate will manage the full customer lifecycle, from onboarding to renewals and expansion, with strong technical support skills in a SaaS environment. Candidates should have 3-6 years of relevant experience, excellent communication skills, and the ability to work independently in a fast-paced environment. A background in supply chain or logistics is a plus.

Qualifications

• 3-6 years of experience in Customer Success, Account Management, or similar role in a SaaS environment.
• Proven experience in managing portfolio renewals and expansion.
• Strong technical skills to onboard and support customers.

Responsibilities

• Manage the full customer lifecycle: onboarding, adoption, renewals, and expansion.
• Lead technical onboarding, implementation, and product configuration.
• Provide Tier 1 technical support and troubleshoot issues.

Skills

Customer Success Management

Technical Support

Communication Skills

SaaS Experience

Problem Solving

Job description

About Us

Supply chains run the world. We make them run themselves. At Sensos, we turn real-world data into a trusted foundation that enables companies to transform their supply chains into autonomous execution services, acting before problems arise, at scale. We're a fast-moving global team at the intersection of data, agentic AI, autonomous execution, and global supply chains.

If you want to work on technology that's fundamentally changing how global supply chains (and the world!) operate, let's talk!

We’re looking for a Customer Success Manager located in Chicago Or Greater Boston area to own customer relationships end-to-end, combining business ownership with hands-on technical leadership.

What you’ll do:

• Manage the full customer lifecycle: onboarding, adoption, renewals, and expansion
• Lead technical onboarding, implementation, and product configuration
• Provide Tier 1 technical support: troubleshoot and resolve issues before escalation
• Build strong relationships with stakeholders, including executives
• Work closely with Sales, Product, and Support teams

What you bring:

• 3-6 years of experience in Customer Success / Account Management / Customer facing Product role in a SaaS environment
• Proven experience owning portfolio renewals and expansion
• Strong technical skills - able to onboard and support customers independently
• Experience with SaaS products and system configuration
• Excellent communication skills and a proactive, independent mindset
• Comfortable in a fast-paced environment and working with AI tools

Nice to have:

• Background in supply chain / logistics
• Experience with IoT, sensors, or hardware