Customer Success Manager — Academy Program (Hybrid)

SAP; Washington (District of Columbia); Hybrid; USD 78,000 - 180,700; Full time

Job summary

SAP Academy for Customer Success in the United States is offering a 10-month learn-apply program for early talent. You’ll train in a blend of classroom and field work, guided by a CSM team, with exposure to digital transformation and AI-focused skills.

Successful participants transition into a direct customer-facing CSM role in their market, with ongoing mentoring and a structured path to growth in SAP's cloud portfolio.

Qualifications

• 2–3 years in customer support or account management.
• Proven ability to deliver strategic guidance and drive customer success.
• Strong learning agility and adaptability.
• English proficiency to engage with a global network.
• Understanding of AI fundamentals, uses, and ethics.

Responsibilities

• Complete a 10-month learn-apply program with classroom and field phases.
• Learn digital transformation, global intelligence, human skills, and AI-related practices.
• Enhance skills in your solution portfolio and drive value realization.
• Onboard locally with mentoring and progress to a customer-facing CSM role.

Skills

Customer success

AI fundamentals

English proficiency

Problem solving

Project management

Stakeholder engagement

Learning agility

Team collaboration

Job description

SAP Academy for Customer Success in the United States is offering a 10-month learn-apply program for early talent. You’ll train in a blend of classroom and field work, guided by a CSM team, with exposure to digital transformation and AI-focused skills.

Successful participants transition into a direct customer-facing CSM role in their market, with ongoing mentoring and a structured path to growth in SAP's cloud portfolio.