Next-Gen Customer Success Manager (Hybrid)

Socket.dev; Newport Beach (CA); Hybrid; USD 78,000 - 181,000; Full time

Job summary

SAP Academy for Customer Success is a development program for early-career professionals. It offers a 10-month learn-apply track with classroom and field phases, focusing on customer success, AI adoption, and business transformation.

Upon completion, participants transition into direct CSM roles in their market, with ongoing mentoring and growth opportunities. The program emphasizes hybrid work with three days in-office per week, and provides exposure across SAP functions to maintain customer

Qualifications

• 2–3 years of experience supporting customers and driving business transformation.
• Proven ability to deliver strategic guidance and drive value for customers.
• Strong learning agility and collaboration across teams.

Responsibilities

• Complete a 10-month learn-apply program with classroom and field phases.
• Develop skills in digital transformation, AI, and strategy.
• Support customer retention and value realization in portfolio.
• Work onboarding and mentoring by a senior CSM; transition to direct role.

Skills

Customer success

Account management

AI basics

Business acumen

English proficiency

Problem solving

Project management

Cross-functional collaboration

Emotional intelligence

Job description

SAP Academy for Customer Success is a development program for early-career professionals. It offers a 10-month learn-apply track with classroom and field phases, focusing on customer success, AI adoption, and business transformation.

Upon completion, participants transition into direct CSM roles in their market, with ongoing mentoring and growth opportunities. The program emphasizes hybrid work with three days in-office per week, and provides exposure across SAP functions to maintain customer