Hybrid CSM, SAP Next Gen Accelerate Customer Success

SAP SE; Tempe (AZ); Hybrid; USD 78,000 - 181,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SAP Next Gen – Academy for Customer Success in Tempe is a 10-month learn-apply program designed to groom Customer Success Managers (CSMs). You’ll guide customers through their journey, drive retention, and help deliver value across SAP Cloud portfolios.

The program blends in-office and field experience, with mentoring from senior CSMs and a path to a direct CSM role in market. Join a global talent development program that emphasizes collaboration, continuous learning, and the opportunity to work

Qualifications

• 2–3 years of experience supporting customers and driving business transformation.
• Proven ability to deliver strategic guidance and solutions that drive customer success.
• Strong learning agility and ability to adapt to fast-paced environments.
• Understanding of AI fundamentals, uses, and ethics to identify solvable business problems.

Responsibilities

• Guide customers through their journey with SAP solutions to increase satisfaction and retention.
• Support onboarding and ongoing value realization across Cloud product portfolios.
• Coordinate with SAP functions to maintain customer health and drive renewals and upsells.

Skills

Customer focus

Relationship management

Strategic guidance

AI fundamentals

English proficiency

Learning mindset

Problem solving

Project management

Communication

Team collaboration

Job description

SAP Next Gen – Academy for Customer Success in Tempe is a 10-month learn-apply program designed to groom Customer Success Managers (CSMs). You’ll guide customers through their journey, drive retention, and help deliver value across SAP Cloud portfolios.

The program blends in-office and field experience, with mentoring from senior CSMs and a path to a direct CSM role in market. Join a global talent development program that emphasizes collaboration, continuous learning, and the opportunity to work