Customer Success Manager - SAP Next Gen Academy (Hybrid)

SAP SE; Washington (District of Columbia); Hybrid; USD 78,000 - 181,000; Full time

Job summary

SAP SE in Washington, DC, is seeking a Customer Success Manager (CSM) for the SAP Next Gen – Academy for Customer Success. The program blends classroom and field work, guiding customers to realize value from SAP cloud solutions.

You will support retention, upsell, and renewals while collaborating with SAP teams to ensure customer health. Expect a three-day-per-week in-office commitment under the flex policy.

Qualifications

• 2–3 years of experience supporting customers and driving business transformation.
• Strong guidance and solutions delivery for customer success and value realization.
• Proactive, cooperative team player with strong learning能力.

Responsibilities

• Guide customers through their business journey with SAP solutions.
• Increase customer satisfaction, retention, renewals, references, and upsells.
• Serve as strategic point of contact across SAP functions to maintain customer health.
• Participate in onboarding and mentoring within the CSM program.

Skills

Customer success

Account management

AI fundamentals

Communication

Problem solving

Education

Bachelor degree or equivalent

Tools

CRM software

SaaS platforms

Job description

SAP SE in Washington, DC, is seeking a Customer Success Manager (CSM) for the SAP Next Gen – Academy for Customer Success. The program blends classroom and field work, guiding customers to realize value from SAP cloud solutions.

You will support retention, upsell, and renewals while collaborating with SAP teams to ensure customer health. Expect a three-day-per-week in-office commitment under the flex policy.