Customer Success Manager, SAP Next Gen (Hybrid)

SAP SE; Houston (TX); Hybrid; USD 78,000 - 181,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SAP SE in Houston, TX seeks a Customer Success Manager (CSM) for the SAP Next Gen - SAP Academy for Customer Success - Houston (Hybrid) program. You will guide customers, drive retention, and enable value realization across cloud solutions while benefiting from a structured learn-apply program.

You will complete a 10-month hybrid program with classroom and field phases, then transition into a direct CSM role in your market. SAP offers competitive pay and benefits.

Qualifications

• 2–3 years of experience supporting customers and driving business transformation.
• Proven ability to deliver strategic guidance and solutions that drive customer success.
• Strong problem-solving and communication skills for stakeholder engagement.
• Ability to learn quickly and adapt in a fast-paced environment.
• Understanding of AI fundamentals, uses, and ethics to identify AI-suitable problems.

Responsibilities

• Complete a 10-month learn-apply program with classroom and field phases.
• Engage with customers to guide them through their business journey and drive value realization.
• Collaborate across SAP functions to maintain customer health and drive renewals.
• Move into a direct customer-facing CSM role after program completion.

Skills

Customer success

English proficiency

Problem solving

Project management

Adaptability

AI fundamentals

Job description

SAP SE in Houston, TX seeks a Customer Success Manager (CSM) for the SAP Next Gen - SAP Academy for Customer Success - Houston (Hybrid) program. You will guide customers, drive retention, and enable value realization across cloud solutions while benefiting from a structured learn-apply program.

You will complete a 10-month hybrid program with classroom and field phases, then transition into a direct CSM role in your market. SAP offers competitive pay and benefits.