Strategic Customer Success Manager — Next Gen Academy

SAP SE; New York (NY); Hybrid; USD 78,000 - 181,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SAP Next Gen - Academy for Customer Success in New York offers a 10‑month learn‑apply program for aspiring Customer Success Managers. You will rotate between classroom and field phases, build skills in AI, strategy, and customer advocacy, and eventually move into a direct CSM role in your market.

The program emphasizes collaboration, global exposure, and a strong foundation in SAP cloud solutions, with three days in-office per week and structured mentoring.

Qualifications

• 2–3 years of experience supporting customers and driving business transformation.
• Proven ability to deliver strategic guidance and solutions that drive customer success.
• Cooperative and productive approach to working with teams.
• Quick learner, adaptable to changing environments.
• Understanding of AI fundamentals, uses and ethics.

Responsibilities

• Guide customers through their business journey with SAP solutions.
• Increase customer satisfaction, retention, renewals, and upsell opportunities.
• Serve as the strategic point of contact across the assigned portfolio.
• Collaborate with SAP resources to maintain customer health.

Skills

Customer support

Account management

Strategic guidance

Escalation management

Learning agility

AI fundamentals

Business acumen

English proficiency

AI focus

Cross-functional collaboration

Problem solving

Project management

Emotional intelligence

Job description

SAP Next Gen - Academy for Customer Success in New York offers a 10‑month learn‑apply program for aspiring Customer Success Managers. You will rotate between classroom and field phases, build skills in AI, strategy, and customer advocacy, and eventually move into a direct CSM role in your market.

The program emphasizes collaboration, global exposure, and a strong foundation in SAP cloud solutions, with three days in-office per week and structured mentoring.