Next-Gen Customer Success Manager (Hybrid)

SAP

Newport Beach (CA)

On-site

USD 78,000 - 181,000

Full time

14 days+

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Benefits offered by this job

Competitive pay and benefits

Mentoring and coaching

Learning and development

Job summary

SAP Academy for Customer Success in California offers a 10-month learn-apply program for early-career professionals. The Customer Success Manager will guide customers through their journey with SAP solutions, aiming to improve satisfaction, retention, renewals, and upsells for cloud products within the portfolio.

You will be mentored, gain hands-on experience across SAP functions, and transition to a direct CSM role in your market after successful completion.

Qualifications

2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value.
Cooperative and productive approach to working relationships, internally and externally.
Strong ability to quickly learn new concepts and adapt to changing environments.

Responsibilities

Successfully complete a 10-month learn-apply program, including classroom and field phases.
Immerse in digital transformation, global intelligence, and AI-focused skills development.
Enhance skills around solution portfolio, customer retention, and value realization.
Receive onboarding and mentoring from a senior CSM to work with customers.