Hybrid Customer Success Manager – Academy Program

SAP SE; Newtown Square (Delaware County); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work setup

Competitive pay and benefits

Job summary

SAP SE in Newtown Square, PA, is seeking a Customer Success Manager for the SAP Next Gen academy. The role blends hands-on customer guidance with a 10-month learn-apply program, including classroom and field experiences, to develop a customer-facing CSM expert.

You will complete onboarding in your local market, advance to a direct customer-facing role, and benefit from mentoring, competitive pay, and benefits in a hybrid work setup.

Qualifications

• 2–3 years of experience supporting customers and driving business transformation.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value.
• Ability to resolve issues and manage escalations to ensure satisfaction and business continuity.
• Cooperative and productive approach to working relationships, internally and externally.
• Strong ability to learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• Understanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI.
• Strong business acumen with knowledge of business processes and industries.
• Proficiency in English to engage with our global network.

Responsibilities

• Complete a 10-month learn-apply program with classroom and field phases.
• Immerse in digital transformation, global intelligence, and AI-focused training.
• Enhance skills around your solution portfolio and customer retention.
• Receive onboarding in your local market with mentoring from a senior CSM.
• Upon completion, transition to a direct customer-facing CSM role in your market.

Skills

Customer success

Account management

Business transformation

Strategic guidance

English proficiency

AI fundamentals

Learning mindset

Problem solving

Collaboration

Emotional intelligence

Job description

SAP SE in Newtown Square, PA, is seeking a Customer Success Manager for the SAP Next Gen academy. The role blends hands-on customer guidance with a 10-month learn-apply program, including classroom and field experiences, to develop a customer-facing CSM expert.

You will complete onboarding in your local market, advance to a direct customer-facing role, and benefit from mentoring, competitive pay, and benefits in a hybrid work setup.