Customer Success Manager

Fieldwire; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote from Austria

Travel up to 20%

Job summary

Fieldwire is seeking a Customer Success professional to help construction teams adopt and derive lasting value from project management software. You will guide customers through deployment, training, and ongoing engagement, leveraging field experience to map the platform to real-world project workflows.

You will manage a diverse account portfolio, deliver trainings and demos, and coordinate with product teams to resolve issues.

Qualifications

• Minimum of three years in construction, across field and office management.
• Fluent in German and English.
• Remote role based in Austria with travel up to 20% within D-A-CH.

Responsibilities

• Learn the product and advise customers on configuration and effective use.
• Understand each customer's construction needs and fit the platform into workflows.
• Manage a portfolio of accounts, supporting adoption, satisfaction, and growth.
• Build durable relationships across field and office roles.
• Deliver online and in-person training sessions and demonstrations.
• Share feedback with product teams and assist with technical issues.

Skills

German language

English language

Job description

Role overview

Help construction teams adopt and get lasting value from project management software. You will guide new and existing customers through deployment, training, workflow improvements, and ongoing engagement, drawing on construction experience to connect the platform to the realities of project work.

Responsibilities

• Learn the product and advise customers on configuration and effective use.
• Understand each customer's construction needs and existing technology, then help fit the platform into day-to-day workflows.
• Manage a portfolio of accounts, supporting adoption, process improvements, satisfaction, and account growth.
• Build durable relationships with customers across field and office roles.
• Deliver online and in-person training sessions and product demonstrations.
• Share customer feedback with product teams, troubleshoot questions, and help resolve technical issues.

Requirements

• At least three years of professional construction experience, ideally across field and office management; local construction experience in Germany is preferred.
• Fluency in German and English.
• Residence in Austria; the role is remote.
• Strong presentation, communication, organization, and time-management skills.
• Patience and diplomacy when addressing customer concerns, with confidence communicating across seniority levels and trades.
• Understanding of construction from design through completion and how project participants coordinate schedules and budgets.
• Resourcefulness in finding solutions tailored to customer needs, plus interest in learning in a changing environment.

Benefits and work setup

The position is remote from Austria and may involve up to 20% travel within Germany, Austria, and Switzerland for team meetings.