Customer Success Manager

Bluebeam, Inc.; Delaware; Remote; USD 80,000 - 120,000; Full time

Job summary

Bluebeam, Inc. is seeking a Customer Success Manager to manage an international portfolio in the architecture, engineering and construction space.

You will guide customers through the post-sales lifecycle, drive adoption of BIM software, and actively pursue renewals, expansions, and cross-sell opportunities. You will conduct demos, regular check-ins, and business reviews with accounts, coordinate with Support and Product teams, and maintain accurate forecasts while collecting structured feedback

Qualifications

• 3+ years in a customer-facing role, ideally in Customer Success or related fields.
• Experience in a B2B SaaS environment is a plus.
• Industry knowledge in AEC/O and CAD/BIM software.
• Ideally familiarity with ALLPLAN, SDS2, SCIA and/or FRILO.
• Excellent communication and presentation skills.
• Strong organization and forecasting/pipeline management.
• Very good written and spoken German and English.

Responsibilities

• Manage the full customer lifecycle from onboarding to renewal.
• Conduct regular check-ins, product demos, and business reviews.
• Drive adoption, usage, and satisfaction for BIM solutions.
• Identify churn risks and implement retention actions.
• Identify upsell/cross-sell opportunities with Sales.
• Coordinate with Support, Product, and other teams on issues.
• Maintain forecasts and report status/development of accounts.
• Collect structured feedback and share with stakeholders.

Skills

Customer-facing experience

Communication skills

Presentation skills

Organizational skills

Forecasting/pipeline management

German & English fluency

Tools

ALLPLAN

SDS2

SCIA

FRILO

Job description

POSITIONS' GOAL

To strengthen our Customer Success team, we are looking for a Customer Success Manager (m/f/d) who will manage and grow an international portfolio of customers in the architecture, engineering, and construction environment. In this role, you guide customers through the entire post-sales lifecycle, increase adoption of our 3D BIM software solutions, and actively drive renewals, expansion, and cross-sell opportunities.

TASKS

• Manage the full customer lifecycle from onboarding and training through adoption, value realization, and renewal.

• Conduct regular check-ins, product demos, and business reviews with your accounts.

• Drive customer engagement, usage, and satisfaction for our BIM solutions.

• Identify churn risks early and implement appropriate retention actions.

• Identify upsell, cross-sell, and expansion opportunities in close collaboration with Sales.

• Coordinate and follow up on customer issues together with Support, Product, and other internal teams.

• Maintain accurate forecasts and report on the status and development of your accounts.

• Collect structured customer feedback and share it with internal stakeholders.

PROFESSIONAL REQUIREMENTS

• 3+ years' experience in a customer facing role, ideally in Customer Success; alternatively in Sales, Account Management, Customer Service, or Technical Support.

• Experience in a B2B SaaS environment is a plus.

• Industry knowledge in AEC/O and/or experience with CAD/BIM or similar software.

• Ideally, product knowledge of ALLPLAN, SDS2, SCIA and/or FRILO.

• Excellent communication and presentation skills.

• Strong organizational skills and experience with forecasting and pipeline management.

• Very good written and spoken German and English.

SOFT SKILLS

• Strong customer focus and empathy.

• Excellent relationship building skills and the ability to influence without authority.

• Solution oriented mindset and high sense of ownership.

• Team player who collaborates effectively with different stakeholders.

• Resilience and ability to manage multiple priorities in parallel.

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