Senior Solutions Architect (German speaking)

Sanity.io; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote work

Job summary

Sanity.io is seeking a remote role-based customer success professional to help enterprise customers plan and implement content platform solutions across technical and business needs. The role blends customer guidance, technical problem solving, and coordination with internal account and customer-facing teams, and is remote from Germany or the United Kingdom.

You will lead onboarding workshops, build relationships with customer technical stakeholders, explain platform capabilities, and guide

Qualifications

• The available description emphasizes working with technical customer stakeholders and translating strategic goals into implementation plans.
• It also calls for facilitating conversations across technical and product roles.

Responsibilities

• Lead onboarding workshops tailored to each customer’s goals and level of technical background.
• Build relationships with customer technical and product stakeholders.
• Meet with customers to explain relevant platform capabilities, answer implementation questions, and help plan adoption.
• Facilitate discussions among content editors, designers, developers, and technical leaders.
• Work with account managers on potential expansion within existing customer relationships.
• Take ownership of customer relationships and guide conversations across customer and internal teams.

Job description

Role overview

Help enterprise customers plan and implement content platform solutions that fit their technical and business needs. The role combines customer guidance, technical problem solving, and coordination with internal account and customer-facing teams. It is remote and based in Germany or the United Kingdom.

Responsibilities

• Lead onboarding workshops tailored to each customer’s goals and level of technical background.
• Build relationships with customer technical and product stakeholders.
• Meet with customers to explain relevant platform capabilities, answer implementation questions, and help plan adoption.
• Facilitate discussions among content editors, designers, developers, and technical leaders.
• Work with account managers on potential expansion within existing customer relationships.
• Take ownership of customer relationships and guide conversations across customer and internal teams.

Requirements

The available description emphasizes working with technical customer stakeholders and translating strategic goals into implementation plans. It also calls for facilitating conversations across technical and product roles.

Benefits and work setup

• Remote work from Germany or the United Kingdom.