Sr Technical Customer Success Manager

ServiceNow; United States; Remote; USD 66,000 - 99,000; Full time

Job summary

ServiceNow is seeking a technically skilled Customer Success Specialist to guide adoption and ongoing value of our products. The role blends customer success with technical consulting and is based remotely in Germany.

You will work with customers to understand goals, connect them with relevant guidance, and help them use our products effectively over time. You will coordinate support activities as needed.

Qualifications

• Experience in technical customer success or customer service.
• Ability to explain technical information clearly to customers.
• Location in Germany; open to remote or flexible work arrangements.

Responsibilities

• Work with customers to understand their goals and connect them with relevant technical guidance.
• Help customers adopt and use products effectively over time.
• Coordinate customer service and technical support activities as needed.

Skills

Customer success experience

Technical communication

Remote work

Job description

Role overview

Support customers in getting value from technical products and services by guiding their adoption and ongoing use. This role combines customer success with technical consultation and is based remotely in Germany.

Responsibilities

• Work with customers to understand their goals and connect them with relevant technical guidance.
• Help customers adopt and use products effectively over time.
• Coordinate customer service and technical support activities as needed.

Requirements

• Experience relevant to technical customer success or customer service.
• Ability to communicate technical information clearly to customers.
• Location in Germany, with readiness for a remote or flexible work arrangement.