Customer Success Manager Partners m/f/d

Conbool; United States; Remote; USD 66,000 - 94,000; Full time

Benefits offered by this job

30 days annual leave

Remote-first with flexible hours

Annual health budget

Home-office food and drink budget

Training budget

Team offsites

Job summary

Conbool is seeking a remote Senior Partner Success professional to support organizations that implement a business software product. You will guide new partners from onboarding through their first deployment and continue as their contact for product questions, training, and feedback.

The role is full-time and remote, based in Germany, with a focus on structured partner enablement, training deliveries, and cross-functional collaboration to ensure successful deployments.

Qualifications

• Experience in customer success, partner or account management, or IT support.
• Understanding of IT in small and mid-sized businesses; Microsoft 365 and email experience are useful.
• Clear, confident communication by phone and in training sessions.
• Organized, self-directed approach suited to remote work.
• Very good German and good English.

Responsibilities

• Set up new partners with portal access, a test environment, and their first customer implementation.
• Deliver partner training, including sessions on setup, add-ins, and product features.
• Provide ongoing technical and organizational support to an assigned group of partners.
• Gather partner feedback and relay it to product and engineering stakeholders.
• Create and update partner guides and help articles.

Skills

Customer success

Partner management

IT support

Tools

Microsoft 365

Email systems

Job description

Role overview

Support the organizations that implement and provide day-to-day assistance for a business software product. You will guide new partners from initial onboarding through their first customer deployment, then serve as a continuing contact for product questions, training, and feedback. This is a full-time, permanent, remote role based in Germany.

Responsibilities

• Set up new partners with portal access, a test environment, and their first customer implementation.
• Deliver partner training, including sessions on setup, add-ins, and product features.
• Provide ongoing technical and organizational support to an assigned group of partners.
• Gather partner feedback and relay it to product and engineering stakeholders.
• Create and update partner guides and help articles.

Requirements

• Experience in customer success, partner or account management, or IT support.
• Understanding of IT in small and mid-sized businesses; Microsoft 365 and email experience are useful.
• Clear, confident communication by phone and in training sessions.
• Organized, self-directed approach suited to remote work.
• Very good German and good English.

Benefits and work setup

• Permanent employment and 30 days of annual leave.
• Remote-first work with flexible hours.
• Annual health budget and a home-office food and drink budget.
• Choice of work hardware and a training budget.
• Several team offsites each year, with direct access to leadership and input into the partner program.