Customer Success Manager (m/f/d) - US

Ehrhardt + Partner Group (EPG); United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Fitness room

Employee events

Company kindergarten

Job summary

Ehrhardt + Partner Group (EPG) is seeking a Customer Success Manager (m/f/d) for the US market. You will build and maintain strong relationships with customers across the US, align our supply chain software solutions with their goals, and drive ongoing value through proactive guidance and adoption.

You will monitor customer health, coordinate with internal teams on risks and issues, and support renewals with Account Executives.

Qualifications

• Proven experience in customer success or account management within enterprise software.
• Experience managing relationships with enterprise customers and senior stakeholders.
• Strong communication and relationship-building skills.
• Proactive, customer-focused with conflict resolution abilities.
• Familiarity with CRM tools and customer adoption/retention.

Responsibilities

• Build and maintain strong relationships with existing customers across the US market.
• Understand each customer’s goals and align our products and services with their needs.
• Drive product adoption and help customers realize ongoing value through proactive guidance.
• Monitor customer health, identify risks early and coordinate solutions with internal teams.
• Lead regular customer check-ins and business reviews to support satisfaction and retention.
• Partner with Account Executives on renewals and identify opportunities to grow customer relationships.
• Maintain accurate customer information and interaction records in HubSpot, and share customer insights with relevant teams.

Skills

Customer Success

Account Management

Stakeholder management

Communication

Relationship building

Tools

HubSpot CRM

Zoho CRM

Job description

Customer Success Manager (m/f/d) - US

• Sales

• Logistics

• SaaS

EPG is one of the leading international providers of a comprehensive supply chain execution suite (EPG ONE™) and offers you excellent development prospects.

• Contribute ideas. And implement them.
• The industry of the present. And the future.

Teamwork has been a top priority for us right from the start. We work together internationally at several locations with more than 1,000 employees.

• Onboarding to arrive.
• Tasks to get ahead.

We offer flexible working hours, a fitness room with a range of courses, regular employee events and a company kindergarten at the company headquarters in Boppard.

• Working hours and location? Flexible.
• Together and culture? On an equal footing.

Work location

Remote/ Texas Office

E-mail contact

[e-mail]

Weitere Informationen unter: [+49] 67 42 87 27 0

THE POSITION - This is what we are all about

You understand your customers’ needs, recognize opportunities for growth and know how to turn strong business relationships into lasting partnerships? EPG develops software solutions that help companies manage and optimize their supply chain and logistics operations—from warehousing to transportation. As a Customer Success Manager, you’ll be a key partner to our customers, helping them get lasting value from our solutions and strengthening our partnerships. Bring your experience, communication skills and customer-focused mindset to our team.

THE TASKS - You make a difference

• Build and maintain strong relationships with existing customers across the US market
• Understand each customer’s goals and align our products and services with their needs
• Drive product adoption and help customers realize ongoing value through proactive guidance
• Monitor customer health, identify risks early and coordinate solutions with internal teams
• Lead regular customer check-ins and business reviews to support satisfaction and retention
• Partner with Account Executives on renewals and identify opportunities to grow customer relationships
• Maintain accurate customer information and interaction records in HubSpot, and share customer insights with relevant teams

THE REQUIREMENTS - What makes you successful

• Proven experience in Customer Success, Account Management or a customer-facing role within enterprise software or technology
• Experience managing relationships with enterprise customers and engaging stakeholders at different levels, including senior decision-makers
• Strong communication and relationship-building skills, with the ability to understand customer goals and guide them toward successful outcomes
• Proactive and customer-focused, with the confidence to address concerns, manage challenging conversations and resolve issues
• Experience supporting customer adoption, satisfaction, retention and renewals
• Familiarity with supply chain, logistics technology or adjacent enterprise software sectors is advantageous
• Experience with CRM and customer success tools such as HubSpot or Zoho CRM is an advantage