Junior Customer Success Account Manager

WorkMotion; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Global remote work

Well-Being Day for mental health

Gym membership subsidy

Training & Development Allowance

Annual team meetups

Job summary

WorkMotion, a remote-first company helping firms hire and manage talent globally, seeks a German-speaking Customer Success Associate in the United States. You will own a high-value client portfolio, drive proactive engagement, and coordinate with cross-functional teams to ensure renewal and expansion.

Key requirements include at least 1 year in CS/Sales/BD, native German, strong English, and solid documentation skills. This remote role offers global collaboration and growth opportunities.

Qualifications

• Minimum 1 year work experience in Customer Success, Sales or Business Development roles.
• Native German language skills.
• Excellent verbal and written English communication abilities.
• Strong negotiation and influencing skills.
• Ability to maintain diligent documentation and accurate records.

Responsibilities

• Own and support the success of a high-value client portfolio.
• Drive structured account planning and proactive engagement, identifying risks and expansion opportunities.
• Manage executive-level stakeholders and complex multi-country setups.
• Monitor account health and metrics, ensuring long-term growth and retention.
• Coordinate cross-functional initiatives to resolve escalations and optimize the client experience.

Skills

German (native)

English communication

Negotiation

Documentation

Tools

HubSpot

Salesforce

Job description

Responsibilities

• Own and support the success of a high-value client portfolio
• Drive structured account planning and proactive engagement, identifying risks and expansion opportunities
• Manage executive-level stakeholders and complex multi-country setups
• Monitor account health and metrics, ensuring long-term growth and retention
• Coordinate cross-functional initiatives to resolve escalations and optimize the client experience

Requirements

• Minimum 1 year work experience in Customer Success, Sales or Business Development Representative roles
• Native German language skills
• Excellent verbal and written English communication abilities
• Strong negotiation and influencing skills
• Ability to maintain diligent documentation and accurate records

Preferred Qualifications

• Familiarity with CRM tools like HubSpot and Salesforce
• Experience delivering product demonstrations and presentations
• Experience working with mid-market or enterprise clients

Benefits

• Global remote work via WorkFlex program
• Dedicated Well-Being Day for mental health
• Subsidised gym memberships
• Training & Development Allowance
• Annual team meetups

About the Company

WorkMotion is a remote-first team helping companies hire, onboard, and manage talent internationally through smart, flexible workforce solutions.