Customer Success Manager (F/M/D) - ALLPLAN

Bluebeam, Inc.; Delaware; Hybrid; USD 73,000 - 101,000; Full time

Job summary

ALLPLAN is seeking a Customer Success Manager to manage a portfolio of international customers in AEC. The role focuses on onboarding, enablement, adoption and renewals across Germany and beyond, ensuring high satisfaction and revenue expansion.

You will drive value from ALLPLAN’s 3D BIM software, monitor health metrics, coordinate with Sales, Support, Product and Engineering, and escalate issues as needed. Fluency in English and German required.

Qualifications

• Several years of experience in a customer-facing role.
• Solid understanding of SaaS customer success or account processes.
• Technical affinity with CAD/BIM or similar design software.

Responsibilities

• Own post-sale customer lifecycle including onboarding, enablement, adoption, and renewal.
• Plan and deliver onboarding programs and training sessions.
• Drive usage and business value of 3D BIM software solutions.
• Monitor account health, usage data and risk indicators; take actions.
• Support renewal processes and identify expansion potential.
• Collaborate with Sales, Support, Product and Engineering on customer goals.
• Handle escalated issues and coordinate timely resolutions.
• Maintain documentation, forecasts and reporting for the portfolio.
• Capture and relay customer feedback for product and process improvements.

Skills

Customer Success

Account Management

Sales

Customer Service

Technical Support

English (fluent)

German (fluent)

Tools

CAD

BIM

Design software

Job description

CUSTOMER SUCCESS MANAGER (F/M/D) - ALLPLAN

Location: Germany, Munich (office or hybrid) or Remote Germany

OVERVIEW

ALLPLAN is a global provider of BIM design software for the AEC industry. True to our “Design to Build” claim, we cover the entire process from the first concept to final detailed design for the construction site and for prefabrication. Allplan users create deliverables of the highest quality and level of detail thanks to lean workflows. ALLPLAN offers powerful integrated cloud technology to support interdisciplinary collaboration on building and civil engineering projects. Around the world over 600 dedicated employees continue to write the ALLPLAN success story. Headquartered in Munich, Germany, ALLPLAN is part of the Nemetschek Group which is a pioneer for digital transformation in the construction sector.

POSITIONS’ GOAL

The Customer Success Manager is responsible for building and maintaining strong, long‑term relationships with an assigned portfolio of international customers in the architecture, engineering, and construction space. The role ensures high customer satisfaction, sustainable product adoption, and commercial success through renewals, expansion, and cross‑sell across the customer base.

TASKS

• Own the post‑sale customer lifecycle, including onboarding, enablement, adoption, and renewal.
• Plan and deliver onboarding programs, training sessions, and enablement activities.
• Drive usage and business value of the company’s 3D BIM software solutions.
• Monitor account health, usage data, and risk indicators, and define appropriate actions.
• Support renewal processes and identify expansion and cross‑sell potential.
• Work closely with Sales, Support, Product, and Engineering on shared customer goals.
• Handle and, where needed, escalade customer issues, coordinating timely resolution.
• Maintain accurate documentation, forecasts, and reporting for the customer portfolio.
• Capture, structure, and relay customer feedback to support continuous product and process improvement.

PROFESSIONAL REQUIREMENTS

• Several years of experience in a customer‑facing role (e.g. Customer Success, Account Management, Sales, Customer Service, Technical Support).
• Solid understanding of Customer Success or comparable SaaS‑related account processes.
• Technical affinity and understanding of CAD, BIM, or similar design and planning software.
• Industry experience in AEC/O is an advantage.
• Experience working with international customers and cross‑functional teams.
• Very good written and spoken English and German.

SOFT SKILLS

• Strong communication skills and confident, professional presence.
• Analytical and solution‑oriented way of working.
• High level of self‑motivation, ownership, and reliability.
• Strong organizational and prioritization skills.
• Ability to build trust and long‑term, strategic relationships with key stakeholders.

#ALLPLAN

#Germany Remote

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