Customer Success Manager Germany (Fully Remote)

Partner Company; United States; Remote; USD 67,000 - 101,000; Full time

Benefits offered by this job

Remote-friendly

Global customer portfolio

Growth opportunities

High-quality IT equipment

People-first culture

Job summary

Partner Company in Europe is seeking a remote Customer Success Manager to own the post-implementation journey for a portfolio of international B2B customers. You will drive adoption, satisfaction, and retention by aligning product outcomes with customer goals.

Collaborate with Account Management, Product, Support, and Sales to deliver measurable value and ensure smooth cross-functional execution. Fluency in English and German, French, or Spanish is required, with 3+ years in hospitality or

Qualifications

• Minimum 3 years in hospitality or events industry.
• Fluency in English and German, French, or Spanish.

Responsibilities

• Own the post-implementation customer journey and drive adoption, satisfaction, and retention.
• Manage a portfolio of international B2B customers and build trusted stakeholder relationships.
• Collaborate with Account Management, Product, Support, and Sales to deliver outcomes.

Skills

Fluent English

Fluent German

Job description

• Own the post-implementation customer journey and drive adoption, satisfaction, and retention.
• Manage a portfolio of international B2B customers and build trusted stakeholder relationships.
• Collaborate with Account Management, Product, Support, and Sales to deliver outcomes.

Key Requirements:

• At least 3 years in hospitality or events industry.
• Fluency in English and German, French, or Spanish.
• Experience with change management and customer success planning.
• Fully remote working environment within eligible European locations.
• High-quality IT equipment and cross-functional collaboration.
• People-first culture with work-life balance and growth opportunities.

Partner Company

They provide an innovative hospitality SaaS platform that helps customers adopt and realize lasting value from their software. They are an international scale-up with a people-first culture that values innovation, ownership, continuous improvement, and work-life balance.