Customer Success Manager

UnitedHealth Group; Rancho Cucamonga (CA); Remote; USD 123,000 - 188,000; Full time

Job summary

UnitedHealth Group in Rancho Cucamonga, CA seeks a Customer Success Manager to drive campaigns from first click to closed-won. You will own your work, partner with a tight team, and leverage live chat support to understand what customers want.

You’ll build campaigns, craft effective follow-ups, and participate in demos, translating customer insights into sharper campaign briefs. This role offers remote-friendly, flexible hours, and a competitive annual salary.

Qualifications

• 6+ years of experience in the sales/marketing space.
• History of improving sales/marketing processes.

Responsibilities

• Build the campaign calendar to keep pipeline full year-round.
• Write follow-ups that get answered, not ignored.
• Sit in on demos and tighten the script after every loss.
• Support manager accounts with prospecting and follow-up strategy.
• Craft messaging tailored to sales/marketing buyers and decision-makers.
• Own the funnel from first click to closed-won.

Skills

Sales Marketing Experience

Campaign Management

Customer Success

Demos & Scripts

Job description

Revenue is a story, and UnitedHealth Group wants a Customer Success Manager in Rancho Cucamonga to write the next chapter using Live Chat Support and a sharp instinct for what customers actually want. Here, a Customer Success Manager owns their work, partners with a tight team, and earns $123,000 - $188,000 while building their career.

Key Responsibilities

• Build the campaign calendar that keeps Rancho Cucamonga, CA pipeline full year-round
• Write follow-ups that get answered, not the ones that get ignored
• Sit in on demos and tighten the script after every loss
• Support manager account executives with prospecting and follow-up strategy
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Own the funnel from first click to closed-won, top to bottom
• A knack for translating customer insights into sharper campaign briefs
• Push Leadership adoption so the CA team stops flying blind

What You'll Bring

• Clear thinking under the kind of pressure Rancho Cucamonga, CA deadlines bring
• Comfort presenting to a CA-wide audience without a script
• At least 6 years building expertise within the sales marketing space
• A history of leaving sales marketing processes better than you found them
• The humility to revise strong opinions when the data argues back

UnitedHealth Group was founded on a hunch that sales marketing could be far less awful, and Rancho Cucamonga turned out to be the perfect place to prove it. Recognition here is specific and frequent, not saved up for some annual Rancho Cucamonga, CA ceremony.

Your compensation opens at $123,000 - $188,000, your mentor is waiting, your benefits are ready, and your hours are yours to flex.

Marked current today, the remote opportunity at UnitedHealth Group is accepting candidates.