Customer Success Manager

Bank of America; Glendale (CA); Remote; USD 133,000 - 185,000; Full time

Job summary

Bank of America is hiring a Customer Success Manager in Glendale, CA. The role emphasizes owning high-value accounts remotely, driving revenue, and guiding prospects from interest to invoice.

You will conduct demos, refine scripts after losses, and relentlessly protect the pipeline while maintaining accurate CRM and forecasts. The position offers a remote schedule with a competitive pay range of $133,000 to $185,000.

Qualifications

• Empathy that helps deliver tough feedback well.
• Growth mindset that uses feedback as fuel.
• Calmness when client scope changes unexpectedly.
• Ownership of company money and outcomes.
• Ability to teach others what you know to help them grow.
• At least 6 years standing behind your own estimates.

Responsibilities

• Run key customer accounts as a priority and deliver outcomes.
• Aim to exceed the prior quarter's revenue target of $133,000–$185,000 while protecting the pipeline.
• Attend demos and refine scripts after losses to win next deals.
• Prospect via cold calls, emails, and social selling to fill the remote pipeline.
• Highlight a compelling case study to close stalled Glendale deals.
• Encourage Email Support adoption to improve visibility for the CA team.
• Keep CRM and forecasts accurate to reflect reality.
• Guide prospects from interest to invoicing with minimal friction.

Skills

Empathy

Growth mindset

Calm under change

Ownership

Teaching/mentoring

6+ years estimating experience

Job description

Come grow your career and our numbers as a Customer Success Manager at one of Glendale's fastest-moving companies. Bring plainspoken First Call Resolution and 6 years to Glendale, and the return is $133,000 - $185,000, a remote schedule, and influence that grows.

Key Responsibilities

• Run the manager account like it's the only one that matters
• Beat last quarter's $133,000 - $185,000 number without burning the pipeline
• Sit in on demos and tighten the script after every loss
• Prospect via cold calls, emails, and social selling to fill the remote pipeline
• Pull the fiercely-supportive case study that closes a stalled Glendale deal
• Push Email Support adoption so the CA team stops flying blind
• Keep the CRM honest so forecasts at Bank of America mean something
• Steer Bank of America prospects from interest to invoice without friction

What You'll Bring

• The kind of empathy that makes hard feedback land softly
• A growth mindset that treats feedback as fuel, not threat
• Demonstrated calm when a Glendale, CA client changes scope mid-stream
• The kind of ownership that treats the company's money like your own
• Demonstrated ability to teach what you know to someone greener
• At least 6 years of standing behind your own estimates

Bank of America took a tired corner of the sales marketing world and rebuilt it, brick by brick, from a small office in Glendale, CA. We build psychological safety the boring way: by actually following through on what we say.

Take $133,000 - $185,000, add a mentor invested in your rise, layer on benefits and remote options, and that is the Bank of America offer in one breath.

Active right now, the manager seat has not yet found its person.