Customer Success Manager

KKR; Chula Vista (CA); Remote; USD 115,000 - 181,000; Full time

Benefits offered by this job

Mentorship program

Growth ladder

Remote work from home

Job summary

KKR is seeking a remote Customer Success Manager to own the California territory, including Chula Vista, with a focus on leadership and revenue growth.

You will mentor teams, turn marketing leads into signed deals, and report weekly on pipeline while working from home or Chula Vista.

With 7+ years of mentorship-focused experience and a strong Salesforce Service Cloud background, you will shape customer outcomes at scale.

Qualifications

• Experience reducing churn in a remote setting.
• Proven ability to lead teams and drive revenue growth.
• Strong collaboration between customer success and sales in a CA market.

Responsibilities

• Align empathy with team leadership to ensure quality leads.
• Qualify opportunities to focus on real revenue.
• Translate dashboards into actionable summaries for sales.
• Manage leads and pipeline in Chula Vista, CA.
• Track pipeline and report weekly to leadership.
• Run discovery calls to uncover budget.
• Refine the value proposition for each vertical touched.

Skills

Churn reduction

Team leadership

Remote work experience

Salesforce familiarity

Tools

Salesforce Service Cloud

Job description

The Customer Success Manager we're after at KKR can build a CA territory from a list of names and a lot of nerve. Join KKR as a remote Customer Success Manager and take real ownership of Team Leadership work while earning $115,000 - $181,000 and growing your craft.

Key Responsibilities

• Wire Empathy and Team Leadership together so marketing hands sales clean leads
• Qualify hard, so the manager team only chases real money
• Translate Team Leadership dashboards into stories the sales floor actually uses
• Turn cold sales marketing leads into signed deals across Chula Vista, CA
• Track pipeline performance and report results to leadership each week
• Run discovery calls that uncover budget without asking for it
• Sharpen the Customer Success Manager value prop for each vertical we touch

What You'll Bring

• Practical Churn Reduction skills sharpened in a remote setting
• A CA work history, or strong reasons you'll thrive here anyway
• Equal parts Salesforce Service Cloud depth and Team Leadership curiosity
• The kind of curiosity that reads the docs before asking
• A keen eye for quality and consistency in your output
• Flexibility to adapt your approach as business needs evolve

For over 7 years, KKR has built mentorship-focused solutions that help teams in Chula Vista, CA get more done. We hire for character and maker-minded thinking, then trust the rest to follow.

Our $115,000 - $181,000 package travels with real mentorship, a growth ladder you can see, and the flexibility to clock in from Chula Vista or home.

We are prioritizing Time Management talent right now and reviewing resumes as they arrive.