Customer Success Manager

Energy Innovation Corp; Gulfport (MS); On-site; USD 82,000 - 129,000; Full time

Job summary

UnitedHealth Group in Gulfport, MS is seeking a Customer Success Manager to blend curiosity about why customers buy with the skill of guiding them to solutions. The role emphasizes trust, data-driven decision making, and delivering value from eight years of experience.

The position focuses on owning the post-sale lifecycle, collaborating across teams, and contributing to a high-growth, customer-centric environment with supportive career development and wellness perks.

Responsibilities

• Test messaging variations and iterate based on performance data
• Push Customer Satisfaction Surveys adoption so the MS team stops flying blind
• Own the full sales cycle from initial outreach to signed contract
• Mentor junior reps on outreach cadence and objection handling
• Convert webinar attendees into sales marketing demos within 48 hours

Job description

The Customer Success Manager role at UnitedHealth Group rewards curiosity about why people buy as much as skill at making them. The thing worth noting is how much UnitedHealth Group trusts you here — $82,000 - $129,000, sales marketing ownership, and a long runway, all from 8 years in.

Key Responsibilities

• Test messaging variations and iterate based on performance data
• Push Customer Satisfaction Surveys adoption so the MS team stops flying blind
• Own the full sales cycle from initial outreach to signed contract
• Mentor junior reps on outreach cadence and objection handling
• Convert webinar attendees into sales marketing demos within 48 hours

What You'll Bring

• A bias toward asking the dumb question before the expensive mistake
• The instinct to ask "what would change your mind?" before debating
• Hands-on Net Promoter Score experience that survives a whiteboard interview
• The humility to revise strong opinions when the data argues back
• Comfort presenting to a MS-wide audience without a script
• Fluency in CRM Software earned the hard way, not just from a tutorial
• Demonstrated knack for making the data-honest feel manageable

Founded by engineers who believe small teams ship great software, UnitedHealth Group now serves customers across the country from its Gulfport, MS office. The pace is energetic but humane, and we treat protecting your time off as part of the work.

We reward customer-centric contributors with $82,000 - $129,000, flexible hours, wellness perks, and meaningful career development support.

The freshness epoch just refreshed, marking this Customer Success Manager role live again.