Customer Service Manager

UnitedHealth Group; Springfield (MA); Sur place; USD 86 000 - 140 000; Plein temps

Avantages offerts par ce poste

Mentor program

Benefits plan

Growth opportunities

Résumé du poste

UnitedHealth Group is seeking a Customer Service Manager in Springfield, MA to drive momentum through strategic sales marketing initiatives. The role emphasizes ownership of a significant quota and hands-on leadership across events and outreach.

You will conduct market research, nurture leads, and win back key accounts, contributing to a fast-paced, growth-oriented team. A mentor and comprehensive benefits plan accompany the opportunity.

Qualifications

• Growth mindset and openness to constructive feedback.
• Working knowledge of multitasking alongside transferable customer satisfaction chops.
• MA sensibility or curiosity about the market.
• Solid understanding of sales marketing best practices and industry standards.
• Comfort with a fast-paced UnitedHealth Group environment.
• Meticulous attention to detail across every deliverable.

Responsabilités

• Conduct market research to uncover trends shaping the sales marketing space.
• Prospect via cold calls, emails, and social selling to fill the freelance pipeline.
• Pair an $86,000 - $140,000 quota with the discipline to forecast it straight.
• Win back accounts a previous Customer Service Manager let slip.
• Run point on trade shows and pop-ups throughout MA.
• Show up at Springfield, MA networking nights with a reason to follow up.
• Nurture slow sales marketing leads until timing flips in our favor.

Connaissances

Growth mindset

Multitasking

MA market familiarity

Sales marketing knowledge

Fast-paced environment

Attention to detail

Outils

Help Scout

ServiceNow

Description du poste

Forget the funnel metaphor for a second: UnitedHealth Group's next Customer Service Manager in Springfield cares about momentum, and Negotiation is how you create it. The reward structure favors doers: $86,000 - $140,000 upfront, real sales marketing ownership, and an UnitedHealth Group team pulling the same direction.

Key Responsibilities

• Conduct market research to uncover trends shaping the sales marketing space
• Prospect via cold calls, emails, and social selling to fill the freelance pipeline
• Pair a $86,000 - $140,000 quota with the discipline to forecast it straight
• Win back the accounts a previous Customer Service Manager let slip
• Run point on trade shows and pop-ups throughout MA
• Show up at Springfield, MA networking nights with a reason to follow up
• Nurture the slow sales marketing leads until timing flips in our favor

What You'll Bring

• A growth mindset and openness to constructive feedback
• Working knowledge of Multitasking alongside transferable Customer Satisfaction Surveys chops
• A MA sensibility, or genuine curiosity about this market
• Solid understanding of sales marketing best practices and industry standards
• Comfort with an UnitedHealth Group pace that rarely sits still
• Meticulous attention to detail across every deliverable

As a small-but-mighty leader in sales marketing, UnitedHealth Group draws top talent to its Springfield, MA headquarters. A manager title opens doors here, but earning real trust is what keeps them open.

Yours for the taking: $86,000 - $140,000, a mentor, a benefits plan, and the room to grow your Help Scout and ServiceNow side by side.

Candidates are being contacted promptly as part of our active search.