Customer Success Manager

Energy Innovation Corp; Newport News (VA); Remote; USD 86,000 - 132,000; Full time

Benefits offered by this job

Flexible scheduling

Job summary

Shopping Partners LLC, based in Newport News, VA, seeks a Customer Success Manager for a remote role. You will cultivate relationships with Newport News clients, own post-sale follow-ups, and drive client references, while aligning with a flexible schedule and a clear growth plan for Call Center Operations.

Salary is $86,000–$132,000 annually with relocation flexibility to Newport News or remote work. The role emphasizes mentoring, change management, and data-driven deal closure.

Qualifications

• Experience as a manager in a remote role.
• Willing to relocate or work remotely from Newport News, VA.
• Strong change management background and Talkdesk familiarity.

Responsibilities

• Grow Shopping Partners LLC's footprint one earned introduction at a time.
• Build and nurture relationships with prospects across the Newport News, VA market.
• Own the post-sale check-in that turns clients into references.
• Pull the customer-obsessed case study that closes a stalled Newport News deal.
• Line up the supportive sponsorships that put Shopping Partners LLC in front of buyers.

Skills

Remote management

Relocation to Newport News

Remote work cadence

Mentoring

Change management

Talkdesk

Experiment mindset

Tools

Talkdesk

Job description

A Customer Success Manager at Shopping Partners LLC sees a flat quarter and asks what Salesforce Service Cloud the team forgot to use. For the quality-focused Customer Success Manager with 8 years, Shopping Partners LLC answers with $86,000 - $132,000, a remote setup, and a ladder built for climbing.

Key Responsibilities

• Grow Shopping Partners LLC's thoughtfully-bold footprint one earned introduction at a time
• Build and nurture relationships with prospects across the Newport News, VA market
• Own the post-sale check-in that turns clients into references
• Pull the customer-obsessed case study that closes a stalled Newport News deal
• Line up the supportive sponsorships that put Shopping Partners LLC in front of buyers

What You'll Bring

• Experience at the manager level inside a remote role
• Willingness to relocate to Newport News, VA, or to make remote work
• Comfort with the remote cadence of a Newport News-based operation
• Demonstrated ability to teach what you know to someone greener
• Solid Change Management grounding, plus Talkdesk you can pick up on the fly
• An experiment-friendly attitude and eagerness to learn new skills

Rooted in Newport News and restless by nature, Shopping Partners LLC keeps reinventing how Call Center Operations and Change Management fit together. Transparency is a habit, so roadmaps, tradeoffs, and even mistakes get shared openly.

This remote role pays $86,000 - $132,000 and includes flexible scheduling plus a structured plan to grow your Call Center Operations expertise.