Customer Success Manager

Energy Innovation Corp; Dover (DE); On-site; USD 90,000 - 129,000; Full time

Job summary

DigitalWave, based in Dover, Delaware, seeks a Customer Success Manager who treats Twilio Flex as a disciplined approach and who will drive initiative with real decision-making power and a clear path for career advancement. The role offers a salary between $90,000 and $129,000 and emphasizes mentorship to help you become a stronger manager.

From a Dover loft, DigitalWave aims to solve complex sales marketing challenges by standing up Salesforce scoring, tuning campaigns for cost-per-lead

Qualifications

• 6+ years owning outcomes, not just completing tasks
• Proven track record delivering results as a Customer Success Manager
• Hands-on written communication experience that survives a whiteboard interview
• Ability to thrive independently and in a tight-knit team
• Collaborator's reflex to share credit and absorb blame
• Manage competing priorities under tight deadlines
• Leave sales marketing processes better than you found them

Responsibilities

• Stand up a Salesforce Service Cloud-driven scoring model the whole team believes
• Tune the ad creative until the sales marketing cost-per-lead drops
• Forecast demand and align marketing investment with sales objectives
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Build the HubSpot Service Hub report leadership checks before the DE review
• Win back the accounts a previous Customer Success Manager let slip
• Stand up email sequences that get opened, not buried

Skills

Customer success

6+ years exp

Lead collaboration

Written communication

Prioritization

Team independence

Job description

DigitalWave treats Twilio Flex as a discipline, not a buzzword, and the Customer Success Manager we hire in Dover should treat it the same way. This Customer Success Manager role at DigitalWave rewards initiative with $90,000 - $129,000, real decision-making power, and steady career advancement.

Key Responsibilities

• Stand up a Salesforce Service Cloud-driven scoring model the whole team believes
• Tune the ad creative until the sales marketing cost-per-lead drops
• Forecast demand and align marketing investment with sales objectives
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Build the HubSpot Service Hub report leadership checks before the DE review
• Win back the accounts a previous Customer Success Manager let slip
• Stand up email sequences that get opened, not buried

What You'll Bring

• Ability to thrive both independently and as part of a tight-knit team
• A collaborator's reflex to share credit and absorb blame
• 6+ years owning outcomes, not just completing tasks
• Proven track record delivering results as a Customer Success Manager
• Demonstrated ability to manage competing priorities under tight deadlines
• A history of leaving sales marketing processes better than you found them
• Hands-on Written Communication experience that survives a whiteboard interview

From a Dover loft, DigitalWave has built a make-it-better reputation for solving sales marketing problems others quietly gave up on. Feedback flows in every direction at DigitalWave, from the newest hire to the people signing the $90,000 - $129,000 checks.

The offer rewards both ends, $90,000 - $129,000 for your Avaya today and mentorship for the manager leader you become tomorrow.

Our Dover team is currently shortlisting candidates for this position.