Customer Service Manager

Energy Innovation Corp; Stockton (CA); On-site; USD 109,000 - 162,000; Full time

Benefits offered by this job

Mentorship

Flexible schedule

Benefits

Job summary

Retail Plus Inc in Stockton, CA seeks a Customer Service Manager to lead and grow a team, owning the customer experience and ensuring effective omnichannel support. The role blends a substantial compensation package with ownership of branding efforts and real autonomy in decision-making within the local market.

You will mentor the team, manage escalations, and drive initiatives that increase demo bookings and client engagement across California.

Qualifications

• Strong experience in escalation management and active listening.
• Proven leadership experience in managing teams.
• Ability to build and maintain a local Stockton network.
• Comfort in a fast-paced environment with cross-functional collaboration.

Responsibilities

• Grow brand awareness through Verbal Communication and Omnichannel Support initiatives.
• Demonstrate empathy while leveraging demand-generation experience.
• Close stalled Stockton deals with bias-to-action case studies.
• Build landing pages to convert Stockton curiosity into demo bookings.
• Read the room on manager calls and adjust the close strategy.
• Explain builder-led ROI to Stockton, CA CFO for internal buy-in.
• Convert webinar attendees into sales demos within 48 hours.
• Lead trade shows and pop-ups across California.

Skills

Escalation Management

Active Listening

Team Leadership

Stakeholder Alignment

Job description

Retail Plus Inc pairs a $109,000 - $162,000 package with real ownership for the Customer Service Manager willing to carry a number and a brand in CA. This role blends $109,000 - $162,000 pay with the autonomy to shape Team Leadership work and a team that grows together.

Key Responsibilities

• Grow brand awareness through Verbal Communication and Omnichannel Support initiatives
• Strong command of Empathy, with 8 of demand-generation experience
• Pull the bias-to-action case study that closes a stalled Stockton deal
• Build landing pages that turn Stockton curiosity into demo bookings
• Read the room on every manager call and adjust the close
• Frame the builder-led ROI a Stockton, CA CFO can defend internally
• Convert webinar attendees into sales marketing demos within 48 hours
• Run point on trade shows and pop-ups throughout CA

What You'll Bring

• Strong working knowledge of Escalation Management and Active Listening
• Comfort working in a fast-paced, fun-loving environment
• Manager fluency in Escalation Management, with Team Leadership on your roadmap
• The kind of reliability that earns you the hard assignments
• A Stockton network, or the hustle to build one from scratch
• The grit to debug at 4pm on a Friday without complaint
• The diplomacy to align stakeholders who don't agree yet

The whole point of Retail Plus Inc is to make Active Listening dependable, and that craft-focused mission has anchored it in Stockton from day one. The door to every manager at Retail Plus Inc is genuinely open, calendar permitting and politics aside.

Start strong at $109,000 - $162,000, grow with a mentor, settle into benefits, and enjoy flexibility that finally fits Stockton.