Customer Success Manager

Energy Innovation Corp; Louisville (KY); On-site; USD 76,000 - 127,000; Full time

Job summary

Business Partners Group in Louisville, KY seeks a Customer Success Manager to drive momentum through strategic territory planning, multi-channel campaigns, and demo bookings. You’ll own attribution, ROI reporting, and lead generation leveraging Salesforce and ServiceNow.

You bring excellent communication, strong presentation judgment, and a mindset to mentor teammates. Expect mentorship, flexible growth opportunities, and a hands-on role shaping the sales-marketing narrative.

Qualifications

• Excellent written and verbal communication skills.
• Proven presentation skills judgment when the textbook answer doesn’t fit.
• Mentor or support manager teammates.

Responsibilities

• Build territory plans that maximize coverage across Louisville, KY.
• Report on attribution and ROI for the budget cycle.
• Strong command of ServiceNow and demand-generation experience.
• Carry a tiered quota and the playbook to hit it.
• Segment audiences and personalize outreach to lift response rates.
• Link CSAT reporting with presentations to hand leads to sales.
• Develop and execute multi-channel campaigns that drive qualified leads.
• Build landing pages that turn Louisville curiosity into demo bookings.

Skills

Communication

Presentation skills

Mentoring

Territory planning

Tools

ServiceNow

Job description

Forget the funnel metaphor for a second: Business Partners Group's next Customer Success Manager in Louisville cares about momentum, and Presentation Skills is how you create it. The thing worth noting is how much Business Partners Group trusts you here — $76,000 - $127,000, sales marketing ownership, and a long runway, all from 7 years in.

Key Responsibilities

• Build territory plans that maximize coverage across Louisville, KY
• Report on attribution and channel ROI to inform the $76,000 - $127,000 budget cycle
• Strong command of ServiceNow, with 8 of demand-generation experience
• Carry a $76,000 - $127,000-tier quota and the playbook to hit it
• Segment audiences and personalize outreach to lift response rates
• Wire CSAT Reporting and Presentation Skills together so marketing hands sales clean leads
• Develop and execute multi-channel campaigns that drive qualified leads for Business Partners Group
• Build landing pages that turn Louisville curiosity into demo bookings

What You'll Bring

• Excellent written and verbal communication skills
• Proven Presentation Skills judgment when the textbook answer doesn't fit
• The instinct to ask \"what would change your mind?\" before debating
• A point of view on Business Partners Group's space, sharpened by your own reading
• Demonstrated capacity to mentor or support manager teammates

The hardworking minds at Business Partners Group have made Louisville, KY an unlikely hub for serious Professionalism and Presentation Skills work. We protect Fridays for learning, so spend them chasing Presentation Skills or Salesforce Service Cloud, your call.

We pay $76,000 - $127,000 for this sales marketing position and back it with mentorship, flexibility, and real growth opportunities.

This req breathes: refreshed hours ago and still very much alive.