Customer Success Manager

Crowe; Great Falls (MT); On-site; USD 84,000 - 126,000; Full time

Benefits offered by this job

Mentor in your corner

Full benefits

Flexible hours

Job summary

Crowe in Great Falls, MT seeks a Customer Success Manager to craft campaigns, partnerships, and pitches that put us on the map.

This playfully-serious role offers $84,000 - $126,000 annually, full ownership of outbound calling projects, and the support of a team that ships together. You'll maintain records in the CRM, forecast bookings, and help transform clients into references.

Updated today; mentoring, full benefits, and flexible hours in Great Falls help you thrive.

Qualifications

• 7 years of Call Center Operations experience.
• Strong emphasis on quality and consistency in output.
• Willingness to own responsibilities and drive initiatives.
• Ability to surface risk early and act on it.
• Experience with Customer Feedback Analysis, ideally near Great Falls, MT.
• Self-motivated and able to work independently with minimal oversight.

Responsibilities

• Maintain accurate records in the CRM and forecast monthly bookings.
• Monitor competitor pricing across MT.
• Own the post-sale check-in to turn clients into references.
• Provide Time Management signals to indicate buyer readiness to sales.
• Conduct market research to uncover trends in sales/marketing.
• Lead co-marketing efforts with MT partners.

Skills

Call Center Operations

Quality Output

Ownership

Risk Awareness

Customer Feedback Analysis

Independent Worker

Tools

CRM Systems

Job description

The next Customer Success Manager at Crowe will craft the campaigns, partnerships, and pitches that put us on the map. This playfully-serious role offers $84,000 - $126,000, full ownership of Outbound Calling projects, and the support of a team that ships together.

Key Responsibilities

• Maintain accurate records in the CRM and forecast monthly bookings
• Keep a finger on competitor pricing across MT
• Own the post-sale check-in that turns clients into references
• Feed sales the Time Management signals that say a buyer is ready now
• Conduct market research to uncover trends shaping the sales marketing space
• Walk MT partners through co-marketing they'll say yes to

What You'll Bring

• 7 years of Call Center Operations práctica, plus a hunger for what's next
• A keen eye for quality and consistency in your output
• Eagerness to take ownership and run with new responsibilities
• The reflex to surface risk before it surfaces itself
• Proven aptitude for Customer Feedback Analysis, ideally near Great Falls, MT
• Self-motivated and able to work independently with minimal oversight

With roots in Great Falls, MT and a service-minded outlook, Crowe delivers software that scales with our customers. People here care as much about how we work together as what we ship.

What you get for saying yes: $84,000 - $126,000, a mentor in your corner, full benefits, and hours that flex toward what matters in Great Falls.

Updated today, this Customer Success Manager req has fresh dates and an open invitation.