Customer Success Strategist — Flexible Hours

Crowe; Great Falls (MT); On-site; USD 84,000 - 126,000; Full time

Benefits offered by this job

Mentor in your corner

Full benefits

Flexible hours

Job summary

Crowe in Great Falls, MT seeks a Customer Success Manager to craft campaigns, partnerships, and pitches that put us on the map.

This playfully-serious role offers $84,000 - $126,000 annually, full ownership of outbound calling projects, and the support of a team that ships together. You'll maintain records in the CRM, forecast bookings, and help transform clients into references.

Updated today; mentoring, full benefits, and flexible hours in Great Falls help you thrive.

Qualifications

• 7 years of Call Center Operations experience.
• Strong emphasis on quality and consistency in output.
• Willingness to own responsibilities and drive initiatives.
• Ability to surface risk early and act on it.
• Experience with Customer Feedback Analysis, ideally near Great Falls, MT.
• Self-motivated and able to work independently with minimal oversight.

Responsibilities

• Maintain accurate records in the CRM and forecast monthly bookings.
• Monitor competitor pricing across MT.
• Own the post-sale check-in to turn clients into references.
• Provide Time Management signals to indicate buyer readiness to sales.
• Conduct market research to uncover trends in sales/marketing.
• Lead co-marketing efforts with MT partners.

Skills

Call Center Operations

Quality Output

Ownership

Risk Awareness

Customer Feedback Analysis

Independent Worker

Tools

CRM Systems

Job description

Crowe in Great Falls, MT seeks a Customer Success Manager to craft campaigns, partnerships, and pitches that put us on the map.

This playfully-serious role offers $84,000 - $126,000 annually, full ownership of outbound calling projects, and the support of a team that ships together. You'll maintain records in the CRM, forecast bookings, and help transform clients into references.

Updated today; mentoring, full benefits, and flexible hours in Great Falls help you thrive.