Customer Support Specialist

Egreenservices; Modesto (CA); Hybrid; USD 52,000 - 86,000; Full time

Benefits offered by this job

Remote flexibility

Retirement matching

Coaching for junior goals

Job summary

Crowe is hiring a Customer Support Specialist in Modesto, CA. The role emphasizes serving as a junior closer fluent in Freshdesk, with ServiceNow experience and a compensation range of $52,000 to $86,000 annually.

The position offers hybrid work cadence, retirement matching, and coaching tailored to junior career goals. The ideal candidate should have strong critical thinking, stakeholder diplomacy, and the ability to influence sales and marketing decisions in the California market.

Qualifications

• Experience with customer retention is preferred.
• Ability to influence across sales and marketing teams.
• Familiarity with CA market dynamics and Modesto region.

Responsibilities

• Develop and execute multi-channel campaigns that drive qualified leads for Crowe
• Read the sales marketing market and reposition the offer when it shifts
• Collaborate with product teams to position new offerings in the Modesto region
• Negotiate renewals before the sales marketing contract goes quiet
• Feed sales the Persuasion signals that say a buyer is ready now

Skills

Freshdesk

Demand generation

Critical thinking

Stakeholder alignment

Customer retention

Tools

Freshdesk

Job description

Growth at Crowe stalled below where it should be, so we opened a Customer Support Specialist position for a junior closer fluent in Freshdesk. For someone 1 years deep in ServiceNow, this Modesto job means $52,000 - $86,000, a hybrid cadence, and genuine influence.

Key Responsibilities

• Develop and execute multi-channel campaigns that drive qualified leads for Crowe
• Read the sales marketing market and reposition the offer when it shifts
• Collaborate with product teams to position new offerings in the Modesto region
• Strong command of Freshdesk, with 1 of demand-generation experience
• Negotiate renewals before the sales marketing contract goes quiet
• Feed sales the Persuasion signals that say a buyer is ready now
• Brief the Customer Support Specialist team on what's working in this week's market

What You'll Bring

• A knack for Critical Thinking that colleagues quietly come to rely on
• The diplomacy to align stakeholders who don't agree yet
• Proven aptitude for Customer Retention, ideally near Modesto, CA
• Comfort owning sales marketing decisions in a CA market
• The judgment to say no to good ideas at the wrong time

Run from a single floor in Modesto, CA, Crowe is a delightfully-weird reminder that sales marketing breakthroughs still start small. Politics die fast at Crowe because we put the awkward stuff on the table early.

The offer includes $52,000 - $86,000, remote flexibility, retirement matching, and coaching tailored to your junior goals.

Pulled forward to the top of the queue today, so your timing is good.

Your ServiceNow story isn't finished, and the next chapter might be a Customer Support Specialist role here.