Customer Success Manager

Energy Innovation Corp; Vancouver (WA); Hybrid; USD 106,000 - 174,000; Full time

Benefits offered by this job

Flexible scheduling

Growth budget

Benefits

Job summary

Crowe in Vancouver, WA is seeking a Customer Success Manager to carry the demo from screen-share to signature, drive upsell and renewal conversations, and own customer outcomes across Vancouver accounts. The role emphasizes ownership, prompt documentation, and a results-driven approach in a hybrid work setting.

Start at $106,000 - $174,000 with benefits and a growth budget designed to support work-life balance.

Qualifications

• Hands-on project management experience.
• Solid troubleshooting foundations.
• Proven track record as a Customer Success Manager.
• Judgment to elevate or absorb as needed.
• Discipline to document promptly.
• Willingness to own new responsibilities.

Responsibilities

• Carry the demo from screen-share to signature in one sitting.
• Drive upsell and renewal conversations with existing Crowe accounts.
• Pitch upsells that feel like favors, not invoices.
• Bridge customer feedback analysis reporting to the CMO’s narrative.
• Sit in on demos and tighten the script after losses.
• Present Crowe's offering to unfamiliar buyers.

Skills

Project management

Troubleshooting

Customer success

Decision making

Documentation

Ownership mindset

Job description

Stop pitching features and start selling outcomes, the way Crowe's Customer Success Manager team approaches every Vancouver account. Consider the trade: your 6 years of Project Management for $106,000 - $174,000, a hybrid schedule, and ownership most shops never offer.

Key Responsibilities

• Carry the demo from screen-share to signature in one sitting
• Drive upsell and renewal conversations with existing Crowe accounts
• Pitch upsells that feel like favors, not invoices
• Bridge Customer Feedback Analysis reporting and the story your CMO needs to hear
• Sit in on demos and tighten the script after every loss
• Pitch Crowe's unfussy offering to buyers who haven't heard of us yet

What You'll Bring

• Hands-on Project Management experience that survives a whiteboard interview
• A solid foundation in Troubleshooting, refined over 6+ years
• Proven track record delivering results as a Customer Success Manager
• Manager-caliber judgment about when to elevate and when to absorb
• The discipline to document while it's fresh, not after it's forgotten
• Eagerness to take ownership and run with new responsibilities

Crowe is the transparent Vancouver, WA company that sales marketing insiders recommend but rarely the one that advertises. Disagreement is welcome here, but once we decide, the whole Crowe team rows in the same direction.

Start at $106,000 - $174,000 and watch the benefits, growth budget, and flexible scheduling do the heavy lifting on your work-life balance.

Newly refreshed, this manager position in Vancouver welcomes applicants now.