Customer Success Manager

CBRE Group; Frankfort (KY); On-site; USD 89,000 - 129,000; Full time

Benefits offered by this job

Full benefits

Mentorship program

Flexible Frankfort, KY setup

Job summary

CBRE Group, Inc. in Frankfort, KY is hiring a full-time Customer Success Manager to drive upsell and renewals across CBRE accounts. You will test messaging variations, coach junior reps, and build territory plans while keeping messaging consistent from local billboards to direct outreach.

This role emphasizes value selling over discounts and requires strong collaboration with cross-functional teams. We expect about 6+ years in a similar CSM role, comfort presenting to leadership, and a passion

Qualifications

• The kind of curiosity that reads the docs before asking.
• A collaborator's reflex to share credit and absorb blame.
• Working understanding of both Innovation and Live Chat Support in real-world settings.
• Cross-functional ease, from Live Chat Support engineers to Freshdesk marketers.
• CSM experience (6+ yrs) in a similar role.
• Demonstrated comfort presenting to manager leadership.

Responsibilities

• Drive upsell and renewal conversations with existing CBRE Group accounts.
• Test messaging variations and iterate based on performance data.
• Coach junior reps through their first unhurried negotiation.
• Chase down warm referrals before competitors in Frankfort get the call.
• Keep the messaging consistent from Frankfort, KY billboards to cold DMs.
• Open doors in Frankfort, KY that a manager title alone can't.
• Coach the Customer Success Manager team off discounting and onto value selling.
• Build territory plans that maximize coverage across Frankfort, KY.

Skills

Curiosity

Collaborative mindset

Live chat support

Cross-functional collaboration

CSM experience 6+ yrs

Presentation to leadership

Tools

Freshdesk

Job description

Some sellers wait for warm leads; the Customer Success Manager we want at CBRE Group prefers the chase and Goal Setting is the weapon. Sum it up however you want — full-time Customer Success Manager, $89,000 - $129,000, 7 years of Call Center Operations, and a stake in CBRE Group that only deepens.

Key Responsibilities

• Drive upsell and renewal conversations with existing CBRE Group accounts
• Test messaging variations and iterate based on performance data
• Coach junior reps through their first unhurried negotiation
• Chase down warm referrals before competitors in Frankfort get the call
• Keep the messaging consistent from Frankfort, KY billboards to cold DMs
• Open doors in Frankfort, KY that a manager title alone can't
• Coach the Customer Success Manager team off discounting and onto value selling
• Build territory plans that maximize coverage across Frankfort, KY

What You'll Bring

• The kind of curiosity that reads the docs before asking
• A collaborator's reflex to share credit and absorb blame
• Working understanding of both Innovation and Live Chat Support in real-world settings
• Cross-functional ease, from Live Chat Support engineers to Freshdesk marketers
• Roughly 6+ years operating in a similar Customer Success Manager position
• Demonstrated comfort presenting to manager leadership

With roots in Frankfort, KY and a mentorship-focused outlook, CBRE Group delivers software that scales with our customers. Our team in KY keeps a running list of what we'd do differently, and we actually act on it.

You get $89,000 - $129,000, a growth runway, a mentor, full benefits, and a flexible Frankfort, KY setup, no fine print, no catch.

Live in Frankfort, KY as of this hour, with reviews ongoing.