Remote Customer Success Manager — High-Impact Growth

Bank of America; Glendale (CA); Remote; USD 133,000 - 185,000; Full time

Job summary

Bank of America is hiring a Customer Success Manager in Glendale, CA. The role emphasizes owning high-value accounts remotely, driving revenue, and guiding prospects from interest to invoice.

You will conduct demos, refine scripts after losses, and relentlessly protect the pipeline while maintaining accurate CRM and forecasts. The position offers a remote schedule with a competitive pay range of $133,000 to $185,000.

Qualifications

• Empathy that helps deliver tough feedback well.
• Growth mindset that uses feedback as fuel.
• Calmness when client scope changes unexpectedly.
• Ownership of company money and outcomes.
• Ability to teach others what you know to help them grow.
• At least 6 years standing behind your own estimates.

Responsibilities

• Run key customer accounts as a priority and deliver outcomes.
• Aim to exceed the prior quarter's revenue target of $133,000–$185,000 while protecting the pipeline.
• Attend demos and refine scripts after losses to win next deals.
• Prospect via cold calls, emails, and social selling to fill the remote pipeline.
• Highlight a compelling case study to close stalled Glendale deals.
• Encourage Email Support adoption to improve visibility for the CA team.
• Keep CRM and forecasts accurate to reflect reality.
• Guide prospects from interest to invoicing with minimal friction.

Skills

Empathy

Growth mindset

Calm under change

Ownership

Teaching/mentoring

6+ years estimating experience

Job description

Bank of America is hiring a Customer Success Manager in Glendale, CA. The role emphasizes owning high-value accounts remotely, driving revenue, and guiding prospects from interest to invoice.

You will conduct demos, refine scripts after losses, and relentlessly protect the pipeline while maintaining accurate CRM and forecasts. The position offers a remote schedule with a competitive pay range of $133,000 to $185,000.