Customer Support Specialist

Financial Advantage; Glendale (CA); On-site; USD 68,000 - 95,000; Full time

Job summary

Financial Advantage in Glendale, CA is seeking a Customer Support Specialist to uncover growth opportunities in the gaps competitors ignore and to support customers with proactive service. The role focuses on designing efficient processes, tracking outcomes, and communicating with leadership.

Bring at least 1 year of experience, join a team with a steady-handed culture and CRM focus. Compensation ranges from $68,000 to $95,000 per year, plus benefits designed for life beyond Financial Advantage,

Qualifications

• Judgment seasoned by at least 1 years of real consequences.
• The instinct to ask "what would change your mind?" before debating.
• 1+ years owning outcomes, not just completing tasks.
• Working understanding of both Customer Journey Mapping and CRM Software in real-world settings.
• A team-oriented attitude and eagerness to learn new skills.

Responsibilities

• Hand the Customer Support Specialist crew a territory plan they can actually run
• Design landing pages and conversion funnels that turn traffic into customers
• Track pipeline performance and report results to leadership each week
• Turn cold sales marketing leads into signed deals across Glendale, CA
• Keep Glendale renewals from slipping by owning the timeline
• Deliver persuasive product demos to candidly-kind buyers and stakeholders
• Keep the messaging consistent from Glendale, CA billboards to cold DMs
• Create sales collateral, decks, and proposals that move prospects forward

Skills

CRM Software

Customer Journey Mapping

Teamwork

Learning Mindset

Job description

Growth lives in the gaps competitors ignore, and Financial Advantage's Customer Support Specialist role exists to find them across Glendale, CA. Bring 1 years to this CA Customer Support Specialist job and Financial Advantage answers with $68,000 - $95,000 and a runway that keeps unrolling.

Key Responsibilities

• Hand the Customer Support Specialist crew a territory plan they can actually run
• Design landing pages and conversion funnels that turn traffic into customers
• Track pipeline performance and report results to leadership each week
• Turn cold sales marketing leads into signed deals across Glendale, CA
• Keep Glendale renewals from slipping by owning the timeline
• Deliver persuasive product demos to candidly-kind buyers and stakeholders
• Keep the messaging consistent from Glendale, CA billboards to cold DMs
• Create sales collateral, decks, and proposals that move prospects forward

What You'll Bring

• Judgment seasoned by at least 1 years of real consequences
• The instinct to ask "what would change your mind?" before debating
• 1+ years owning outcomes, not just completing tasks
• Working understanding of both Customer Journey Mapping and CRM Software in real-world settings
• A team-oriented attitude and eagerness to learn new skills

Three things define Financial Advantage: a Glendale address, a steady-handed culture, and a near-religious devotion to CRM Software. People here care as much about how we work together as what we ship.

For this Customer Support Specialist role we offer $68,000 - $95,000, a mentor who has walked the path, and benefits designed for life outside Financial Advantage.

We refreshed this Customer Support Specialist listing this week to keep it current for applicants.