Customer Service Manager

Smarttech Solutions; New Orleans (LA); Vor Ort; USD 90.000 - 136.000; Vollzeit

Benefits dieser Stelle

Growth budgets

Mentorship

Flexible schedule

New Orleans reference network

Zusammenfassung

SmartTech Solutions in New Orleans, LA seeks a Customer Service Manager to own strategy and execution for our local market expansion. The role blends hands-on leadership with process design, supported by a salary range of $90,000–$136,000 per year.

You'll shepherd CRM integrity, drive upsell and renewals, and coordinate launches across teams while building a strong New Orleans reference network. The company emphasizes growth budgets, mentorship, and a flexible schedule.

Qualifikationen

• Proven ability to learn new sales marketing systems quickly.
• Strong listening skills that ensure others feel heard.
• Excellent multitasking while maintaining quality.
• Comfort with temporary arrangements and community-focused culture.

Aufgaben

• Maintain CRM accuracy to ensure reliable forecasts.
• Drive upsell and renewal conversations with existing accounts.
• Coordinate cross-functional launches with creative, product, and operations.
• Convert webinar attendees into sales demos within 48 hours.
• Build the New Orleans reference network to close deals.
• Develop and execute multi-channel campaigns to generate qualified leads.
• Improve ad creative to reduce cost-per-lead.

Kenntnisse

Learning agility

Active listening

Multitasking

Adaptability

Jobbeschreibung

Help SmartTech Solutions reach new markets in LA as a Customer Service Manager responsible for both strategy and execution. We pair a $90,000 - $136,000 salary with real responsibility, so the Customer Service Manager you become here grows faster than the title suggests.

Key Responsibilities

• Keep the CRM honest so forecasts at SmartTech Solutions mean something
• Drive upsell and renewal conversations with existing SmartTech Solutions accounts
• Coordinate cross-functional launches with creative, product, and operations
• Convert webinar attendees into sales marketing demos within 48 hours
• Build the New Orleans reference network that closes deals for you
• Develop and execute multi-channel campaigns that drive qualified leads for SmartTech Solutions
• Tune the ad creative until the sales marketing cost-per-lead drops

What You'll Bring

• Ability to learn new sales marketing systems quickly and apply them effectively
• The kind of listening that makes the other person feel heard
• Strong multitasking ability without sacrificing quality
• Comfort with temporary arrangements and the rhythms of a community-minded workplace

SmartTech Solutions exists for one stubborn reason: the sales marketing tools everyone settled for were never good enough, so we rebuilt them from New Orleans, LA. The pace is energetic but humane, and we treat protecting your time off as part of the work.

We answer the money question first with $90,000 - $136,000, then keep going with growth budgets, mentorship, and a flexible temporary schedule.