Customer Success Manager: Omnichannel Growth & Partnerships

Smarttech Solutions; Berkeley (CA); On-site; USD 144,000 - 211,000; Full time

Benefits offered by this job

Mentorship program

Clear career ladder

Flexible internship days

Job summary

SmartTech Solutions seeks a Customer Success Manager in Berkeley, CA to drive omnichannel support, mentor teammates, and own sales-marketing outcomes with a hands-on, fast-moving approach. The role emphasizes trust, mentorship, and strategic pipeline development in a dynamic tech environment.

You will work on building scalable customer success processes, manage events, sponsorships, and lead generation programs, and transform webinars into qualified demos, contributing to company growth and a

Qualifications

• Proven ability to mentor others.
• Demonstrated Help Scout expertise in a fast-paced sales/marketing environment.
• Strong relationship-building and a positive presence.
• Resilient and able to work under pressure.

Responsibilities

• Feed sales the Help Scout signals that indicate a buyer is ready now.
• Integrate resilience and SLA management to ensure marketing hands sales clean leads.
• Pursue new sales/marketing opportunities not yet explored by competitors in CA.
• Track pipeline performance and report results to leadership weekly.
• Pursue partnership angles no one in Berkeley, CA has tried.
• Convert webinar attendees into sales/marketing demos within 48 hours.
• Manage event sponsorships and lead-capture programs across Berkeley, CA.

Skills

Mentoring

People skills

Resilience

Relationship building

Tools

Help Scout

Job description

SmartTech Solutions seeks a Customer Success Manager in Berkeley, CA to drive omnichannel support, mentor teammates, and own sales-marketing outcomes with a hands-on, fast-moving approach. The role emphasizes trust, mentorship, and strategic pipeline development in a dynamic tech environment.

You will work on building scalable customer success processes, manage events, sponsorships, and lead generation programs, and transform webinars into qualified demos, contributing to company growth and a