Customer Success Manager: Omnichannel Growth Leader, Flexible Hours

Energy Innovation Corp; Annapolis (MD); On-site; USD 110,000 - 156,000; Full time

Benefits offered by this job

Flexible freelance hours

Job summary

Community Impact Foundation in Maryland seeks a Customer Success Manager with 8+ years in omnichannel support to own the buyer journey across sales and marketing touchpoints. You’ll drive go-to-market initiatives, strengthen MD relationships, and ensure pricing and value are clearly communicated.

The role emphasizes presentation to MD audiences, cross-functional launches, and leveraging tools like Kustomer and Zendesk to optimize performance and reporting.

Qualifications

• 8+ years of Omnichannel Support experience.
• Strong pattern recognition from sales/marketing engagements.
• Solid communication grounding and persuasive skills.
• Ability to present to a MD-wide audience without a script.
• Proven ability to guide sales/marketing conversations to a decision.

Responsibilities

• Pitch Community Impact Foundation's high-growth offering to buyers.
• Identify and fix gaps causing deal leakage at handoff.
• Manage Maryland relationships and drive real outcomes.
• Lead go-to-market efforts for products launching in MD.
• Promote the offering at its stated value and pricing.

Skills

Omnichannel support

Pattern recognition

Communication

Persuasion

Public speaking

Sales marketing discussions

Tools

Kustomer

Zendesk

Job description

Community Impact Foundation in Maryland seeks a Customer Success Manager with 8+ years in omnichannel support to own the buyer journey across sales and marketing touchpoints. You’ll drive go-to-market initiatives, strengthen MD relationships, and ensure pricing and value are clearly communicated.

The role emphasizes presentation to MD audiences, cross-functional launches, and leveraging tools like Kustomer and Zendesk to optimize performance and reporting.