Customer Success Leader - Onboarding, Renewal & Growth (Remote)

Contract Datascan LP; Dallas (TX); Remoto; USD 90.000 - 120.000; Tempo integral

Resumo da vaga

Datascan is seeking a Customer Success Manager II to drive outcomes across the customer lifecycle, from onboarding to renewal and growth. You will partner with Sales, Solutions, Product, Operations and Support to ensure value realization, adoption, and expanded engagement for mid-tier accounts.

The role emphasizes proactive value delivery, ownership of renewals, and confidence-building in solution and technical sales engagement, with remote work options and coordination across time zones.

Qualificações

• Bachelor's degree or equivalent work experience in business, information systems, or related field.
• 2-4 years in customer engagement, account coordination, sales support, or operations.
• Experience with SaaS and/or B2B companies preferred.

Responsabilidades

• Own relationships with mid-tier or moderately complex accounts.
• Proactively plan demand and inventory with customer stakeholders and mitigate risks.
• Drive adoption aligned to customer use cases and monitor usage data.

Conhecimentos

Customer relationships

CRM experience

Cross-functional collaboration

Communication skills

Formação

Bachelor's degree or equivalent

Ferramentas

Excel

Word

PowerPoint

Copilot

Descrição da vaga

Datascan is seeking a Customer Success Manager II to drive outcomes across the customer lifecycle, from onboarding to renewal and growth. You will partner with Sales, Solutions, Product, Operations and Support to ensure value realization, adoption, and expanded engagement for mid-tier accounts.

The role emphasizes proactive value delivery, ownership of renewals, and confidence-building in solution and technical sales engagement, with remote work options and coordination across time zones.