HealthTech SaaS Customer Success Manager | Make an Impact

Passage Health; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Healthcare, dental, and vision benefits

Equity compensation

Job summary

A dynamic healthcare technology startup in New York is seeking a Customer Success Manager to drive client onboarding and success. This role involves building strong relationships with clients and enhancing their experience by providing support and gathering feedback. Ideal candidates will have 3-5 years of experience in customer success, a passion for helping clients, and excellent communication skills. The position offers competitive salary and benefits while contributing to meaningful improvements in autism care.

Qualifications

• 3-5 years in Customer Success, Onboarding, Implementation, or a similar client-facing role.
• Strong passion for helping clients succeed with a history of fostering long-term relationships.
• Exceptional organizational skills and ability to manage multiple projects effectively.

Responsibilities

• Own the end-to-end client onboarding process for a portfolio of customers.
• Build and maintain strong relationships with client stakeholders.
• Gather valuable insights and feedback from clients to enhance the product.

Skills

Customer-Centric Mindset

Project Management

Excellent Communication

Job description

A dynamic healthcare technology startup in New York is seeking a Customer Success Manager to drive client onboarding and success. This role involves building strong relationships with clients and enhancing their experience by providing support and gathering feedback. Ideal candidates will have 3-5 years of experience in customer success, a passion for helping clients, and excellent communication skills. The position offers competitive salary and benefits while contributing to meaningful improvements in autism care.