Customer Success Leader - Hybrid (Denver)

Uptick; Denver (CO); Hybrid; USD 95,000 - 105,000; Full time

Job summary

Uptick is seeking a Customer Success Lead to own driving success for our customers in a Denver-based hybrid role. You will manage customer outcomes, build strong relationships, and advocate for product improvements, with a focus on measurable value delivered to North America users.

The role emphasizes collaboration across Sales, Support, and Success teams, leveraging data to improve retention and expansion.

Qualifications

• Demonstrates Uptick values: Care, Excellence and Growth in all interactions.
• Ability to manage internal and external milestones.
• Analytical mindset with data-driven decision making.
• Strong customer relationships and empathy for client needs.
• Deep product knowledge and advocacy within the team.
• Understanding of business metrics and growth opportunities.

Responsibilities

• Excellent communication skills: you must have the ability to manage and influence customers through persuasion, negotiation and consensus building.
• Technical proficiency: you should have a solid understanding of SaaS software products, as well as the ability to troubleshoot technical issues that may arise. You should be able to work with customers to identify their specific needs and help them navigate complex software systems.
• Team player: you should be able to work collaboratively with cross-functional teams, including Sales, Support, Success and you should be able to share information, provide feedback, and work towards common strategic goals.
• Problem-solving: You should be a creative problem solver, able to identify and address issues that may arise during the customer journey. You should be able to think on your feet, develop solutions quickly, and communicate them effectively to customers.

Skills

Project management

Analytical thinking

Customer focus

Product expert

Commercial mindset

Core values

Job description

Uptick is seeking a Customer Success Lead to own driving success for our customers in a Denver-based hybrid role. You will manage customer outcomes, build strong relationships, and advocate for product improvements, with a focus on measurable value delivered to North America users.

The role emphasizes collaboration across Sales, Support, and Success teams, leveraging data to improve retention and expansion.