Customer Success Team Lead (SaaS) – Hybrid

Mya Systems; Vancouver (WA); Hybrid; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

29 days holiday

Private medical insurance

Pension contribution

Employee Assistance Programme

Life Assurance

Cycle to work

Hybrid working model

Volunteering days

Dog-friendly office

Zusammenfassung

The Stepstone Group is seeking a Customer Success Team Manager to lead, coach and develop a team of Customer Success Managers, driving high performance and supporting the Head of Customer Success in evolving the UK function.

You will own team performance against retention, engagement, product utilisation, and customer outcomes; partner with Sales, Product, and Operations to resolve challenges and deliver an outstanding, outcomes-driven customer experience in a hybrid work environment.

Qualifikationen

• Proven experience leading customer-facing teams in B2B/SaaS, building high-performing cultures.
• Strong leadership, coaching, performance management, and development planning.
• Experience managing CS performance against metrics like retention and engagement.
• Stakeholder management across Sales, Product, Operations and other teams.
• Analytical, strategic thinker using CS systems and reporting tools.

Aufgaben

• Lead, coach and develop a team of Customer Success Managers.
• Own team performance against retention, engagement and outcomes.
• Drive a consistent, outcome-led customer experience and identify risks.
• Use insights to drive process improvements and efficiency.
• Collaborate with Sales, Product and Operations to resolve challenges.

Kenntnisse

People leadership

Stakeholder management

Customer success metrics

Analytical mindset

Cross-functional collaboration

Tools

CRM systems

Jobbeschreibung

The Stepstone Group is seeking a Customer Success Team Manager to lead, coach and develop a team of Customer Success Managers, driving high performance and supporting the Head of Customer Success in evolving the UK function.

You will own team performance against retention, engagement, product utilisation, and customer outcomes; partner with Sales, Product, and Operations to resolve challenges and deliver an outstanding, outcomes-driven customer experience in a hybrid work environment.