Customer Success Specialist - Hybrid in Downtown Denver

Insight Global; Denver (CO); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Insight Global is seeking a dedicated Customer Service Representative in Downtown Denver to provide exceptional support to our policyholders and distribution partners. This role requires managing multiple service issues efficiently, with an emphasis on delivering quality service and maintaining a professional demeanor.

The ideal candidate should have 3-5 years of customer success experience and strong communication skills. This position offers room for advancement and a chance to impact positively.

Qualifications

• 3-5 years of customer success experience.
• Knowledge of best practices in customer service and retention.
• Strong communication skills and ability to work effectively.

Responsibilities

• Provide exceptional support to policyholders and partners.
• Manage multiple service issues with quality focus.
• Maintain a professional demeanor under pressure.

Skills

Customer success experience

Knowledge of customer service best practices

Proficiency in software applications

Strong written communication

Technical software aptitude

Education

High school diploma or equivalent

Some college coursework in business

Tools

Office software proficiency

Job description

Insight Global is seeking a dedicated Customer Service Representative in Downtown Denver to provide exceptional support to our policyholders and distribution partners. This role requires managing multiple service issues efficiently, with an emphasis on delivering quality service and maintaining a professional demeanor.

The ideal candidate should have 3-5 years of customer success experience and strong communication skills. This position offers room for advancement and a chance to impact positively.