Hybrid-Enabled Customer Success Leader - Health Tech

PatientPoint®; Phoenix (AZ); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

Flexible time off

Mental health resources

401K plan

Job summary

PatientPoint is seeking a Customer Success Executive to maximize product value for provider offices, manage onboarding and ongoing support, and drive engagement and retention.

You will act as a trusted advisor, build strong relationships, optimize customer experience, and collaborate with sales, technical support, product, and operations to resolve issues and identify growth opportunities.

Qualifications

• Experience in customer success, account management, or related customer-facing role preferred.
• Proven ability to manage customer relationships with a solution-oriented mindset.
• Excellent communication skills tailored to end users, office managers, and executives.
• Ability to manage multiple priorities and deliver timely results.

Responsibilities

• Manage the complete service lifecycle from onboarding through implementation and ongoing support.
• Troubleshoot hardware and software issues using training and resources.
• Deliver product training to drive adoption and successful implementation.
• Act as trusted advisor and build strong customer relationships.
• Monitor account health, usage trends, and feedback to identify risks and growth opportunities.
• Partner with cross-functional teams to escalate and resolve complex issues.
• Lead proactive cadence calls to demonstrate value and future opportunities.
• Contribute insights to continuous product and process improvements.

Skills

Customer success

Account management

Communication skills

CRM proficiency

Problem solving

Tools

Salesforce

Job description

PatientPoint is seeking a Customer Success Executive to maximize product value for provider offices, manage onboarding and ongoing support, and drive engagement and retention.

You will act as a trusted advisor, build strong relationships, optimize customer experience, and collaborate with sales, technical support, product, and operations to resolve issues and identify growth opportunities.