Customer Success Leader: Adoption, Renewals & Growth

Vizrt; San Antonio (TX); Sur place; USD 80 000 - 115 000; Plein temps

Avantages offerts par ce poste

Comprehensive health insurance

401(k) retirement plan with company match

Generous paid time off

Life and disability insurance

Professional development opportunities

Résumé du poste

A global media technology company located in San Antonio is seeking a Customer Success Manager to enhance customer satisfaction and support product adoption. In this role, you will drive customer success outcomes and deliver a customer enablement program while collaborating across teams. Ideal candidates will have 5+ years in broadcast production, excellent communication skills, and a passion for service. This position offers competitive benefits including health insurance and retirement plans.

Qualifications

• 5+ years' experience in broadcast production or service management.
• Familiarity with Vizrt products is an added value.
• Basic knowledge of Cloud and IP environments required.

Responsabilités

• Drive customer success outcomes and support renewals.
• Define customer journey as part of Customer Success Strategy.
• Deliver a world-class Customer Enablement program.

Connaissances

Excellent communication

Problem-solving skills

Leadership qualities

Customer success processes knowledge

Interpersonal skills

Formation

Degree in communications, engineering, marketing or similar

Outils

Tools for video/TV production

Description du poste

A global media technology company located in San Antonio is seeking a Customer Success Manager to enhance customer satisfaction and support product adoption. In this role, you will drive customer success outcomes and deliver a customer enablement program while collaborating across teams. Ideal candidates will have 5+ years in broadcast production, excellent communication skills, and a passion for service. This position offers competitive benefits including health insurance and retirement plans.