Global Customer Success Leader – Adoption & Renewal

S&P Global; Charlottesville (VA); On-site; USD 59,000 - 84,000; Full time

Benefits offered by this job

Annual incentive bonus

Health & Wellness benefits

Job summary

S&P Global Market Intelligence is seeking a Customer Success professional to manage the full customer journey across onboarding, adoption, engagement, and renewal. You will drive platform usage, retain key accounts, and collaborate with Product teams to translate client needs into actionable improvements.

Ideal candidates bring 2–5 years in customer success or related roles, strong CRM experience (Salesforce), and excellent communication skills to build trusted relationships with senior

Qualifications

• 2–5 years of work experience in financial services, customer success, or account management
• Experience with CRM systems such as Salesforce and cadence tools
• Strong communication and relationship-building with senior stakeholders
• Positive, proactive attitude in a fast-moving environment
• Ability to prioritize, multitask, and manage competing demands

Responsibilities

• Manage the full customer journey: onboarding, training, adoption, and renewal support
• Drive platform adoption, usage growth, and value realization across accounts
• Build and evolve account profiles in Salesforce with key priorities
• Deliver role-specific product and workflow training in person or virtually
• Leverage analytics to inform renewal strategies and upsell opportunities
• Collaborate with Product and Marketing to align client feedback with roadmaps

Skills

MS Office

CRM systems (Salesforce)

Client relationship

Account management

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Job description

S&P Global Market Intelligence is seeking a Customer Success professional to manage the full customer journey across onboarding, adoption, engagement, and renewal. You will drive platform usage, retain key accounts, and collaborate with Product teams to translate client needs into actionable improvements.

Ideal candidates bring 2–5 years in customer success or related roles, strong CRM experience (Salesforce), and excellent communication skills to build trusted relationships with senior