Customer Success Lead - IoT Platform & Deployments (Remote)

United States Digital Space LLC; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

United States Digital Space LLC in the United States is seeking a Customer Success professional to work remotely with our global teams. You will engage with customers, understand their business, and explain our IoT platform to executives and day-to-day users.

This role emphasizes customer success principles, growth mindset, and collaboration across Sales, Support, Sales Engineering and Product, with opportunities to advance as the team scales.

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of the company technology to customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate the company’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Deeply understand the company platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed the company’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Job description

United States Digital Space LLC in the United States is seeking a Customer Success professional to work remotely with our global teams. You will engage with customers, understand their business, and explain our IoT platform to executives and day-to-day users.

This role emphasizes customer success principles, growth mindset, and collaboration across Sales, Support, Sales Engineering and Product, with opportunities to advance as the team scales.