Global Head of Customer Solutions & Enterprise Success

Breakmark; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

United States Digital Space LLC is seeking a Global Head of Customer Solutions to lead and scale the company's global Account Management and Technical Support functions. This remote-first role oversees an international team with cross-functional reach across Engineering, Product, and Commercial teams to deliver exceptional post-implementation guidance.

Reporting to senior leadership, you will build scalable processes, define metrics, and develop talent across regions to drive enterprise customer

Qualifications

• Experience leading global technical support and customer-facing teams in B2B environments.
• Strong ability to define global processes, service standards and metrics.
• Proven track record scaling internationally distributed teams.

Responsibilities

• Lead and scale the global Customer Solutions organization including Account Management and Technical Support.
• Own post-implementation experience for enterprise clients with effective support and relationship management.
• Establish a global operating model across regions, functions and customer segments.
• Hire, coach and develop an international team with leadership depth.
• Define and monitor metrics for customer health, service quality, responsiveness and efficiency.
• Standardize processes, escalation protocols and service expectations across markets.
• Collaborate with Engineering and Product to resolve complex technical issues.
• Partner with Commercial teams to ensure continuity from implementation through ongoing account growth.
• Act as senior escalation point for strategic enterprise customers.
• Promote knowledge-sharing across a remote, distributed organization.

Skills

Global leadership

Enterprise customer management

Technical support operations

People leadership

Cross-functional collaboration

Job description

United States Digital Space LLC is seeking a Global Head of Customer Solutions to lead and scale the company's global Account Management and Technical Support functions. This remote-first role oversees an international team with cross-functional reach across Engineering, Product, and Commercial teams to deliver exceptional post-implementation guidance.

Reporting to senior leadership, you will build scalable processes, define metrics, and develop talent across regions to drive enterprise customer