Remote Customer Success Leader - Build & Scale CS Team

Not Disclosed; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Not Disclosed is a profitable, fully remote SaaS company delivering time-and-attendance and payroll solutions. Our small, transparent team serves over 400 companies in construction, agriculture, and manufacturing and openly shares financial information and strategic direction.

We seek a Customer Success professional with 4+ years in SaaS, strong analytics, and experience with AI-enabled operations to drive onboarding, health management, and retention.

Qualifications

• 4+ years of Customer Success or Account Management in SaaS.
• Experience with AI tools for operational efficiency.
• Excellent communication, relationship management, and proactive ownership mindset.

Responsibilities

• Define customer segmentation and portfolio strategies to drive retention and value.
• Oversee onboarding and health management using AI and automation.
• Collaborate cross-functionally to voice the customer and shape product decisions.

Skills

Customer Success

Account Management

SaaS

AI tools

Analytical

Communication

Tools

Automation tools

Job description

Not Disclosed is a profitable, fully remote SaaS company delivering time-and-attendance and payroll solutions. Our small, transparent team serves over 400 companies in construction, agriculture, and manufacturing and openly shares financial information and strategic direction.

We seek a Customer Success professional with 4+ years in SaaS, strong analytics, and experience with AI-enabled operations to drive onboarding, health management, and retention.